Summary
The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.
Position Performance Measures:
- Customer satisfaction and issue resolution effectiveness
- Accuracy and speed of parts lookup and order processing
- Sales performance and order fulfillment efficiency
- Product knowledge and technical advisory capability
- Adherence to operational, pricing, and inventory processes
- Contribution to team support and store operations including inventory and delivery management
- Compliance with asset protection and loss prevention standards
Responsibilities
The following primary responsibilities are not all inclusive:
- Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
- Accurately identify, source, and process parts orders using catalog and POS systems
- Advise customers on technical product questions and recommend appropriate solutions
- Maintain strong knowledge of products, warranties, sales programs, and company policies
- Execute sales practices including customer engagement, needs assessment, and product demonstration
- Resolve customer issues effectively to ensure satisfaction and retention
- Support store operations including stock orders, reporting discrepancies, and maintaining store presentation
- Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
- Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
- Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
- Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
- Assist with Open and Close Procedures in the store as needed
- Support continuous improvement initiatives related to store processes and operational standards.
- Ensure compliance with pricing, asset security, and operational procedures
- Participate in training and continuous development activities
- Act as a resource and support for other team members
Qualifications
Required:
- High School Diploma or equivalent
- Strong communication, interpersonal, and organizational skills
- Ability to understand and accurately identify part numbers and product codes
- Customer-focused mindset with ability to work efficiently in a fast-paced environment
- Ability to maintain professionalism and composure under pressure
Preferred:
- ASE Parts Specialist certification
- Experience in automotive parts, retail, or related industry
- Familiarity with POS systems and cataloging tools (e.g., TAMS)
- Knowledge of local service area and customer base
- Ability to operate a manual transmission vehicle
Leadership
- Demonstrates ownership of customer experience and outcomes
- Acts as a technical resource and mentor to peers
- Maintains professionalism, accountability, and strong work ethic
- Contributes to a collaborative and high-performing team culture
- Shows initiative in skill development and continuous learning
Organizational Structure
- Reports to: Store Manager / Assistant Store Manager
- Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)
- Part of: Retail Store Operations within NAPA
- Retail and warehouse environment with frequent customer interaction
- Standing and walking for extended periods throughout the shift
- Ability to lift and move parts and equipment up to ~60 lbs.
- Frequent bending, stooping, reaching (including use of ladders/stools)
- Use of equipment such as hand trucks, dollies, and hydraulic lifts
- Requires visual accuracy for identifying part numbers and sequences
- Fast-paced environment requiring multitasking and attention to detail
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.