Job Description
• Manages Travel operations to achieve KPI, SLA, and quality targets.
• Leads, coaches, and develops Travel teams.
• Oversees GDS operations and provides SME support.
• Ensures compliance with client and company policies.
• Monitors performance and drives process improvements.
• Handles escalations and coordinates with clients and stakeholders.
• Supports the Group Manager and leads operations when required.
Qualifications
Assistant Manager
• Minimum of 2 years’ direct team management experience
• At least 2-3 years’ experience in managing Corporate Travel accounts
• GDS - Proficient & minimum of 2 years’ hands-on experience on Amadeus and or Sabre (Cryptic/Native GDS)
• Must have experience in Corporate Travel
• Should be flexible to 24X7 work environment
• Must have an experience in team management, should act as ticketing SME to assist team or intervene as needed
• Handling a team of L2 – Complex itinerary trained resources
• Responsible to achieve the KPI/SLA of the process for the team
• Ability to deliver through people
• Experience and ability to supervise team and conduct administrative functions
• Managing a team in past for min 2 to 3 years in Corp Travel & one more GDS experience
• Able to speak & write fluent English
• Confident to lead conference calls
• Good analytical and conflict management skills
Deputy Manager
• 3–5 years of direct team management experience in Travel accounts.
• 3+ years of hands-on GDS experience in Amadeus and/or Sabre.
• Preferably with Corporate Travel experience.
• Flexible to work in a 24/7 environment.
• Ensures team compliance with company policies and procedures.
• Leads team and client/operations meetings and conference calls.
• Drives team engagement through incentive programs.
• Supports the Group Manager and acts as backup when needed.
Additional Information
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.