The Role
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility for driving recruitment strategy, coaching a high-performing team, and ensuring seamless execution of talent acquisition processes across Global Business Services. This role is focused on proactive problem-solving, process compliance, and performance development, while maintaining strong stakeholder relationships and minimizing escalations. The Team Leader also plays a hands-on role in interviews and candidate assessments when required to meet business demands or coach team members in best practices, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
Strategic Leadership & Oversight:
- Set clear goals and performance standards for the talent acquisition team, aligned with business objectives and hiring targets.
- Drive strategic TA planning, including pipeline development, and continuous improvement of sourcing strategies.
- Serve as the first point of contact for escalations and ensure issues are resolved promptly with minimal impact on timelines and stakeholder satisfaction.
- Maintain an active presence in daily operations while focusing on strategic outcomes and long-term talent acquisition goals.
Team Development & Coaching:
- Coach and mentor team members in sourcing, interviewing, stakeholder engagement, and other TA-related topics.
- Conduct regular performance reviews, provide real-time feedback, and establish individual development plans to support career growth.
- Facilitate ongoing training to ensure team alignment on recruitment standards, system usage, and process compliance.
- Foster a culture of accountability, collaboration, and continuous improvement.
Operational Excellence:
- Oversee accurate and timely tracking of requisitions, candidate progress, hiring status, and reporting through the applicant tracking system (ATS).
- Lead the coordination and quality control of job advertisements, interview logistics, and offer issuance.
- Collaborate with HR Operations and other departments to ensure complete, compliant onboarding and pre-employment processes.
- Ensure adherence to recruitment policies, regulatory requirements, and data privacy standards.
Stakeholder Engagement:
- Build strong partnerships with hiring managers, senior leaders, and other stakeholders to align recruitment outcomes with business needs.
- Lead or participate in handshake meetings to gather hiring requirements and set realistic hiring expectations and timelines.
- Deliver consistent updates on hiring performance and recommend solutions or adjustments as needed.
Hands-On Support & Ad Hoc Interviews:
- Step in to conduct interviews or candidate assessments when needed, especially for critical roles, high-volume periods, or team coaching purposes.
- Provide hands-on support during peak recruitment cycles, ensuring continuity and service delivery.
Reporting & Analytics:
- Create, review, and deliver regular reports and dashboards on recruitment metrics such as time-to-fill, candidate pipeline status, source effectiveness, and offer-to-acceptance ratios.
- Present insights and data-driven recommendations to leadership and stakeholders to improve decision-making and enhance recruitment strategies.
- Ensure data integrity and compliance in all reporting activities through the consistent use of the applicant tracking system and relevant tools
Innovation & Continuous Improvement:
- Lead recruitment-related projects and initiatives, such as process automation, DEI efforts, and employer branding campaigns.
- Analyze recruitment data to identify trends and optimize team performance, candidate experience, and time-to-fill metrics.
- Champion the use of new technologies, tools, and platforms that enhance the effectiveness of talent acquisition.
What you’ll bring
- Bachelor's Degree in Human Resources, Psychology, Business Administration, or a related field
- At least 6 years of progressive experience in talent acquisition, with a minimum of 3 years in a team leadership or senior specialist role.
- Proven experience managing full-cycle recruitment in a shared services environment.
- Strong coaching, delegation, and leadership skills.
- Excellent communication, stakeholder management, and conflict-resolution abilities.
- Strong analytical and reporting skills, with proficiency in ATS platforms and Google Workspace.
- Demonstrated ability to manage multiple priorities in a dynamic and fast-paced setting.
- Internal Mobility, Diversity, Employer Branding
- Volume hiring (nice to have)
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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