John Hancock is seeking a Senior Technical Program Manager (TPM) with two primary functions of equal importance. First, to lead a strategic portfolio of AI, Salesforce, and second Sales Enablement initiatives supporting Distribution and Sales Technology transformation. The TPM will serve as the central coordination point across Business, Product, Technology, Architecture, Data, Security, Finance, Operations, and external partners to deliver AI-powered sales capabilities, Salesforce modernization, mobile experiences, and producer productivity solutions.
Position Responsibilities:
Initiative management:
Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys. Initiative
Delivery:
Responsible and accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation, to meet scope, budget, schedule, regulatory, operational-readiness, and customer commitments.
Technical expertise:
Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software delivery
Salesforce & Sales Enablement responsibilities includes:
Lead delivery of Salesforce modernization initiatives. Support Distribution Modernization, Territory Management enhancements, and RVP Assignment modernization. Drive adoption of AI-enabled sales capabilities within Salesforce. Coordinate mobile, web, and desktop sales experiences.
Cross-functional leadership:
Providing cross-functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services. Technical risk management: Identifying and mitigating technical risks that could impact project success
Value Creation:
Works closely with Business Initiative lead to build schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility and delivery. People & Culture: Foster a culture of innovation, collaboration, while actively driving alignment and productivity for aligned Team
Required Qualifications:
- 3-5 years of technical program management expertise in related field
- 3+ years delivering technology solutions in the life insurance industry (required), with direct leadership over and exposure to innovative AI-based solutions and concepts and downstream capabilities (preferred).
- Familiarity with life insurance-related regulatory and business concepts and the operational cadence of product changes and their impacts to new business operations and underwriting
- Excellent organizational and problem-solving abilities to manage through creative tension
- Ability to manage execution plans to a budget and to provide regular updated financial forecasts for labor and non-labor expenses
- Familiarity with AI concepts, principles and governance from use case and outcome identification to adoption and monitoring
- Applied generative AI delivery expertise, including the ability to lead solutions using large language models, prompt engineering, retrieval-augmented generation (RAG), agentic workflows, model evaluation, guardrails, and production monitoring within a secure, governed enterprise environment.
- Influencing and execution the work without direct management of resources
- Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities, options and execution
- Comfortable with leading communications including presentations to senior leadership, sponsors and stakeholders for business cases and roadmaps
- Learns constantly, from both success and failure, and remains open to change/continuous improvement.
- Responds well to ambiguity and works efficiently to clarify situations and outcomes
- Experience partnering with Marketing and Distribution business areas to translate product and regulatory requirements into technology deliverables with clear acceptance criteria and traceability.
- Ability to design and manage integrations across a technology ecosystem (product/rate data sources, rules engines, document generation, e-signature, CRM/portal, case management), including API contracts, versioning, and backward compatibility.
- Ability to drive non-functional requirements for platform specifications (user experience, high availability, resiliency, observability, and data privacy/security for producer/customer data).
- Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
- Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
- Recognized as an expert within IT specialty and/or business and broader organization with broad-based expertise across area and related functions
- Ability to interact professionally with all organizational levels
- Ability to manage execution plans to a budget and to provide regular updated financial forecasts for labor and non-labor expenses
- Ability to partner with business and technology leaders to identify and prioritize AI opportunities across application intake, underwriting and new business, policy issue and delivery, in-force servicing, producer support, customer service, claims, and operations while defining success measures, controls, and adoption plans.
- Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of IT to the business (e.g., illustration turnaround time, quote-to-apply conversion, straight-through processing).
- Ability to identify and manage risks associated with initiative delivery and team dynamics, including product launch timelines, regulatory deadlines, and producer-impacting changes.
Preferred Qualifications:
- Project management skills with proficiency in project/initiative management software tools and methodologies including Agile and Software Development Life Cycle (SDLC)
- Understanding of Agile metrics, scrum, and similar agile methodology to track progress, measure team performance, and identify areas of improvement
- Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data.
- Proven track record of delivering complex and large-scale IT solutions, including modernization and integration work (APIs, data pipelines) in regulated environments.
- Working knowledge of insurance regulatory/compliance considerations that impact ability to partner with Compliance/Legal to ensure controls and evidence are in place.
- Experience with test governance (test-driven development (TDD), parallel testing, defect triage with business SMEs, and sign-off processes).
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate with peers and leaders.
- Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term and long-term objectives and trade-offs.
- Highly adaptable, flexible, and resilient, with the ability to thrive in a dynamic and fast-paced environment.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Boston, Massachusetts
Hybrid
Salary range is expected to be between
$92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)