Technical Engineer (Amazon Connect and CloudWatch)
Remote · United States
Source: Himalayas. This job was published on Himalayas; you apply there.
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Estimated pay
Estimate$137K–$240K/yr
Estimate — the employer hasn't published pay.
Based on 912 similar mid-level Software Engineering jobs in United States that show pay. The range is the middle half of their posted pay (25th to 75th percentile), not an offer — ask the employer for the real range.
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At a glance
- Experience asked
- 5+ years
- Education
- Master's
Skills mentioned
About the role
This is a remote position.
Requirements
5+ yearsof experience in software development or cloud/DevOps engineering.
Strong knowledge ofNode.js (v18+), Python, JavaScript.
Advanced AWS experience, includingIAM, VPC, networking basics.
Hands-on experience withAmazon Connect(contact flow design, telephony/VoIP, integrations).
Proven experience withCloudWatch Logs Insights(queries, dashboards, alarms).
Familiarity withincident/problem management, observability, and automation scripting.
Experience withTerraform/CloudFormationfor monitoring infrastructure.
Advanced spoken and written English.
Responsibilities
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Amazon Connect & Telephony
Design, build, and optimize contact flows (IVR, call routing, queue management) usingAmazon Connect Flow Designer.
Configure telephony/VoIP integrations, including SIP, routing, and call handling.
Integrate Amazon Connect with CRMs, ticketing systems, or custom applications viaAPIs/SDKs.
Customize agent dashboards/CCP usingJavaScript/React.
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Cloud Monitoring & Observability
Develop and maintainCloudWatch dashboards, metrics, alarms, and X-Ray traces.
Write and optimizeCloudWatch Logs Insights queriesto analyze and troubleshoot logs.
Automate log ingestion, analysis, and reporting usingPython, Bash, or PowerShell.
Implement monitoring infrastructure as code usingTerraform or CloudFormation.
Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
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Analytics & Reporting
Build real-time dashboards using Amazon Connect metrics.
Export data for BI tools to improve decision-making and performance insights.
Originally posted on Himalayas