Support Specialist (Philippines, Fully Remote)

About Wingz, Inc.

Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need.

About the role

We’re hiring a Support Specialist who’s ready to jumpstart or grow their career in customer service. This role is fast-paced and requires someone who can handle phone calls, live chats, and emails simultaneously. The ideal candidate is adaptable, thrives under pressure, and is eager to learn multiple complex processes and protocols unique to our clients. If you’re someone who can work independently, communicate effectively with a team, and is motivated by growth opportunities in a remote setup, we’d love to have you onboard!

Role details

• Work schedule: US hours (EST)
• Employment set-up: Remote (Independent Contractor)
• Employment type: Full-time / long term
• Salary rate: USD 900 / month
• Benefits: 10 PTO and HMO after the probationary period
• Pay-out frequency: Semi-monthly
• Equipment: Self-provided

What you'll do

• Respond to customer inquiries via phone, email, and chat, ensuring a timely and professional resolution.
• Assist drivers and members with their trip inquiries, ensuring accurate and efficient handling of requests.
• Ensure that all customer queues are handled effectively and in a timely manner.
• Uphold safety protocols and ensure that all safety guidelines are followed during customer interactions.
• Deliver exceptional customer service, maintaining a friendly and professional demeanor at all times.
• Contribute to the development of business processes and protocols to streamline operations.
• Continuously improve personal performance through self-management and feedback from peers and leadership.

What you'll need

• Minimum of 3 years of experience as a customer support representative with a solid background in handling calls, emails, and chat.
• Strong verbal communication skills in English, with a clear Philippine accent.
• Flexible and able to handle multiple tasks across various customer support channels.
• Ability to thrive in a fast-paced environment, managing stress and challenges effectively.
• Strong team player with the ability to collaborate and communicate openly with colleagues.
• Independent and self-motivated, able to work remotely with minimal supervision.
• Driven to grow professionally and take on new responsibilities.

Why Wingz?

• Mission-driven work that makes a tangible difference in people’s lives.
• 100% remote work culture
• A small, agile team where your impact is felt every day.
• Competitive compensation and benefits.