Customer Success Specialist

About the Role

As aCustomer Success Specialist, you will manage and develop relationships with your own group of international clients and help them get the most value from PRNEWS.IO.

This is a client-facing role with a strong commercial focus. You’ll work closely with customers to understand their needs, support them throughout their campaigns, encourage repeat business and identify opportunities to grow existing customer relationships.

What you’ll do

• Manage and develop relationships with your assigned international clients.
  
• Build long-term customer relationships through email, calls, messengers and other communication channels.
  
• Understand clients’ businesses, goals and needs and recommend relevant products and solutions.
  
• Support customers throughout their campaigns and make sure they have a smooth experience.
  
• Proactively monitor customer activity, identify potential issues and address them before they become problems.
  
• Encourage repeat business and identify opportunities for upselling and cross-selling.
  
• Recommend relevant products, services and promotions based on customer needs.
  
• Work towards sales, retention and customer growth KPIs.
  
• Keep customer information, activities and follow-ups accurate in the CRM.
  
• Collaborate with Sales, Marketing, Customer Support and other teams to improve the customer experience.
  
• Share customer feedback and insights that can help improve our products and processes.
  

What we’re looking for

• 2+ years of experience in Sales, Customer Success, Account Management, Customer Support or a similar client-facing role.
  
• Experience in online advertising, digital marketing, media, SaaS or digital services is a plus.
  
• Experience working with international clients is an advantage.
  
• Excellent communication skills and confidence speaking with customers.
  
• Strong English, both written and spoken. Additional languages are a plus.
  
• A proactive, commercially minded approach and willingness to take ownership.
  
• Strong organisational skills and ability to manage multiple clients and priorities.
  
• Resilience and a calm, professional approach when handling challenging situations.
  
• Curiosity and willingness to learn about PR, media and digital marketing.
  

What we offer

• $1,300 base сompensation + the opportunity to earn up to $2,300 in performance-based bonuses once the bonus system is enabled.
  
• Remote work and flexibility.
  
• An international team with diverse backgrounds and markets.
  
• Opportunities to grow across Customer Success and Sales.
  
• A role with real ownership and direct impact on customer growth.
  
• Paid annual leave.
  
• A supportive and collaborative working environment.
  

Interested in joining PRNEWS.IO?

If you enjoy working with customers, building relationships and combining customer success with commercial thinking, we’d love to hear from you!

Originally posted on Himalayas