Senior Product Manager, Grab Support

Job Description

Get to Know the Team

Grab is undergoing a major transformation in how customer and operational experiences are delivered across the ecosystem. As AI capabilities evolve, we are rethinking the future of automation, workflow orchestration, and intelligent operations to move beyond traditional processes toward more proactive and scalable experiences.

We are looking for a Lead Product Manager to join our Product team in Vietnam to help shape this next phase of transformation across internal platforms and operational experiences.

Get to Know the Role

As a Lead Product Manager, you will lead highly ambiguous and strategic product initiatives focused on AI-driven workflows, operational tooling, and platform experiences. You will work closely with engineering, operations, design, data science, and platform teams to define scalable solutions that improve efficiency, decision-making, and user experience across the organization.

This role requires a strong builder mindset, deep systems thinking, high execution velocity, and the ability to navigate ambiguity while driving alignment across multiple stakeholders. You will report to the Senior Product Leader and will be based onsite at the Grab Vietnam HCM Office.

The Critical Tasks You Will Perform

• Work closely with cross-functional teams to define and improve intelligent workflows, automation capabilities, and operational tooling across multiple business areas
• Operate effectively in highly ambiguous problem spaces, rapidly iterating on product direction, operational models, and workflow design based on evolving business and platform needs
• Use customer data, operational signals, and business metrics to identify root causes, separate signal from noise, and drive systemic improvements rather than symptom-level fixes
• Lead large cross-functional initiatives involving engineering, operations, policy, analytics, design, and leadership stakeholders across multiple regions
• Prototype, validate, and iterate quickly on new ideas and workflows, with a strong bias toward execution and experimentation
• Stay ahead of industry trends in AI, automation, platform tooling, and customer experience, and apply these learnings pragmatically to evolve internal capabilities
• Clearly communicate product strategy, trade-offs, execution risks, and business impact to senior leadership and stakeholders, grounding discussions in data and customer outcomes

Qualifications

What Essential Skills You Will Need

• At least 8 years of product experience, with mandatory hands-on experience shipping GenAI products across any domain.
• Strong product intuition backed by data, with the ability to identify high-leverage problems and make sound trade-offs in ambiguous environments.
• Proven experience driving complex, cross-functional initiatives from problem discovery through delivery at scale.
• Ability to translate abstract strategy into clear product direction, roadmaps, and execution plans that teams can align around.
• Senior-level judgment and leadership, with a track record of influencing stakeholders, mentoring PMs, and shaping product culture.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.