Job Description
Get to Know the Team
The Transaction Platform team powers Grab's multi-billion-dollar Deliveries business across Southeast Asia. We build the core platforms that orchestrate every order, payment, refund, dispute, and merchant transaction at massive scale. Our mission is to deliver a trusted, resilient, and efficient commerce platform that balances customer experience, merchant trust, and sustainable business growth.
Get to Know the Role
As a Lead Product Manager, you will own and advance key areas of Grab's merchant transaction platform. You'll lead the development of mission-critical capabilities that power millions of orders daily, working at the intersection of distributed systems, financial integrity, and large-scale operational workflows. You will translate broader platform strategy into clear product roadmaps, make thoughtful technical and business trade-offs, and work closely with engineering and cross-functional partners to deliver reliable, scalable solutions. This role requires strong product judgment, systems thinking, and the ability to drive complex initiatives across teams and markets.
Key responsibilities
- Own Platform Roadmaps: Define and execute the product strategy and roadmap for key areas of Grab's merchant transaction platform, balancing immediate business needs with long-term scalability and reliability.
- Build High-Scale Platform Capabilities: Lead the design and delivery of platform services spanning order lifecycle management, merchant operations, dispute resolution, and transactional integrity.
- Solve Complex Platform Problems: Break down complex, multi-party workflows and work with engineering and operational teams to deliver accurate, reliable, and resilient transaction-processing experiences.
- Drive Operational Excellence: Develop platform capabilities that reduce merchant downtime, improve operational governance, and recover merchant demand through automation, permissions, auditing, and risk controls.
- Make Data-Informed Decisions: Define success metrics, analyse platform performance and operational data, and use insights and experimentation to prioritise improvements and guide product decisions.
- Lead Cross-Functional Execution: Partner with engineering, operations, finance, legal, and commercial teams to clarify requirements, resolve trade-offs, and deliver complex initiatives across the region.
- Contribute to Platform Strategy: Bring customer, merchant, operational, and technical insights into the broader Transaction Platform strategy and identify opportunities to strengthen the platform over time.
Qualifications
Essential Skills
- At least 6 years of Product Management experience, including ownership of platform products such as transaction processing, payments, commerce platforms, order management, financial systems, or backend infrastructure.
- Strong technical and systems thinking, with the ability to understand complex architectures, work effectively with engineering teams, and make sound product and platform trade-offs.
- Demonstrated experience taking complex platform capabilities from problem definition and discovery through launch, adoption, and ongoing optimisation.
- Strong analytical and problem-solving skills, using data, experimentation, customer insights, and technical understanding to identify opportunities and guide product decisions.
- Excellent stakeholder management and communication skills, with a proven ability to align cross-functional teams across engineering, operations, finance, legal, and commercial organisations.
- A track record of driving execution in complex environments, managing dependencies, resolving ambiguity, and delivering measurable customer, merchant, operational, or business outcomes.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.