Customer Support Specialist
Remote · United States
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Estimated pay
Estimate$71K–$122K/yr
Estimate — the employer hasn't published pay.
Based on 173 similar mid-level Customer Success & Support jobs in United States that show pay. The range is the middle half of their posted pay (25th to 75th percentile), not an offer — ask the employer for the real range.
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At a glance
- Education
- Master's
- Languages
- English
- Benefits mentioned
- Health insurance
About the role
This is a remote position.
Job Title: Customer Support Specialist
Location: Remote (Nigeria-Based Preferred)
Company: Urello Technologies LTD | Tivro Africa
About Us
Tivro Africa was built with one mission to make the rental process faster, more secure, and more transparent for everyone in Africa. We provide tech-powered solutions for verifying tenants and properties, reducing risks, and ensuring smooth transactions. Whether you're renting a property or looking for a place to live, Tivro's verification platform is built for you.
Role Overview
The Customer Support Specialist will act as the first point of contact for users, assisting with inquiries, resolving issues, and ensuring customer satisfaction. You’ll work closely with our operations and technical teams to provide efficient and empathetic support.
Qualifications
- Respond promptly to customer inquiries via email, chat, and phone.
- Identify and troubleshoot customer issues, providing effective solutions.
- Educate users about Tivro Africa’s services and platform features.
- Escalate unresolved issues to the relevant teams and follow up until resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with the team to identify areas for service improvement.
- Provide feedback to enhance the customer experience and platform usability.
Requirements
- Previous experience in customer support or a similar role (preferred).
- Excellent communication skills (verbal and written) in English; knowledge of other African languages is a plus.
- Strong problem-solving and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Tech-savvy with the ability to learn and explain digital platforms quickly.
- High level of empathy and professionalism when dealing with customer concerns.
Benefits
- Competitive salary.
- Flexible, remote working environment.
- Opportunities for growth within a fast-growing startup.
- A chance to make a meaningful impact in the African rental market.
- Comprehensive Health Insurance
- Monthly Internet Allowance
- Snacks Stipend
Join us at Tivro Africa and help shape the future of secure and trusted renting across the continent!
Originally posted on Himalayas