Client Director

3119 - Client Director - GCS

Role Summary and Impact

ABOUT WPP & OPENDOOR 

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.  

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.  

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too. 

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.  

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future. 

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.  

About the Role 

The International Account Director plays a crucial role in translating MGM’s global vision into coordinated, high‑performing media strategies that scale across regions, connect local context to global direction, and deliver consistent operational excellence allowing us to move at the speed of culture. 

This role oversees all workstreams and manages the delivery of projects from start to finish, engaging with our internal teams and local market colleagues to deliver excellence in execution. 

This position reports to the International Client Lead (London), manages a Senior Account Executive and co-ordinates a multi-disciplinary central team of planning, strategy, activation, ops, and insights roles. 

Leadership & Account Management 

• Lead the day-to-day management of the account, ensuring timely, high-quality responses to client requests. 
• Build strong working relationships with clients, local markets and internal teams, acting as the central point of coordination. 
• Review and quality assure deliverables from both the central and local teams before client presentation. 
• Demonstrate an understanding of the agreed client scope, resource allocation and key account KPIs. 
• Foster innovative thinking across the account, with particular emphasis on content, digital, technology and data. 
• Stay abreast of industry trends and best practice, particularly across theatrical and digital marketing. 

 Global-to-Local Orchestration & Ways of Working 

• Facilitate effective knowledge sharing across markets, enabling best practice and continuous learning. 
• Ensure local teams understand campaign objectives, deliverables and agreed ways of working. 
• Support the consistent application of global frameworks, strategic principles, measurement approaches and taxonomy across all markets. 
• Act as the connection between central and local teams, ensuring global direction is translated into effective local execution while surfacing market insights back to the central team. 
• Oversee the review of local market plans.  

Integrated Delivery & Operational Excellence 

• Oversee international campaign delivery, ensuring integration across strategy, planning, activation and shared services. 
• Manage campaign timelines, workflows and governance to ensure all deliverables are completed on time and to a high standard. 
• Partner closely with the Operations Director to embed efficient processes, templates, SLAs and escalation paths. 
• Monitor quality, consistency and accuracy across all campaign deliverables and market outputs. 
• Proactively identify delivery risks, resolve issues and escalate where appropriate. 

Collaboration Across Teams & Stakeholders 

• Work closely with activation, planning, analytics, data science and shared service teams to deliver integrated campaigns. 
• Build strong relationships across local markets, central teams and specialist functions to drive collaboration and alignment. 
• Remove blockers across agencies, regions and workstreams to maintain campaign momentum. 
• Champion cross-market collaboration, sharing learnings, case studies and best practice to continuously improve campaign quality. 

Skills and Experience

• Proven track record of successfully managing end-to-end multi-market campaigns.  
• Experience navigating matrixed organizations and connecting cross-functional teams. 
• Proven ability to run well-prepared client and network status meetings 
• Strong operational discipline and comfort managing high-velocity campaign environments. 

Bonus Points 

• Entertainment category / Theatrical experience  
• Experience collaborating with cross-channel activation, measurement, or data science teams. 
• Familiarity with Amazon’s narrative culture and leadership principles. 
• Experience managing global-to-local communication systems or playbooks. 

 Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

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