Job ResponsibilitiesThe Casino Host International is responsible for ensuring our International VIP guests and patrons enjoy a favorable gaming experience, take care of their needs and provide superior service to all guests and patrons. Knows and ensures adherence to department and company policies, procedures, internal controls and government regulations. This position is eligible for an incentive program determined by management.
License Level: This is a gaming level position. This is a predominately customer service focused role but the position has access to sensitive customer information. Nothing in this description shall be interpreted to give this position the ability to make discretionary decision or develop and implement policies that will have long term impact on gaming operations.
Essential Duties / Core Competencies
- Greets International VIP Casino patrons and guests and assist them with their needs.
- Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix.
- Attends player events both on and off site, interact with invited players and provide superior guest service.
- Greets and informs guests of the benefits of the Genting Rewards program, identify and either sign-up or get a replacement card while they are on the game.
- Achieves personal and department goals as determined by management.
- Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
- Actively seeks new players through networking.
- Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
- Speaks with qualified players in person or by phone to sell promotions and special events.
- Maintains good communication with casino personnel, assist and help interpret with disputes when necessary.
- May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
- Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
- Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
- Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
- Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
- Exhibits respectful consideration of viewpoints, situations and others
- Puts the guest at the forefront of every decision.
- Attends all necessary meeting.
- Performs other tasks as assigned.
Work/Educational Experience
- Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
- High school Diploma or equivalent required. College degree preferred.
- Previous experience as a casino Host is preferred
- Experience with direct and in-direct contact with customers.
Essential Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent verbal and written communication skills and friendly outgoing personality required.
- Must possess excellent customer service, organizational, and multi-tasking skills.
- Strong knowledge of player tracking systems preferred.
- Must be able to analyze and understand each ethnic group’s Culture and Customs in order to provide accurate presentation and services.
- Must have proficient computer skills.
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English and Mandarin/Cantonese, Korean and/or Vietnamese required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.
Work Environment
The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
- Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.
Pay Transparency: $71,853-$91,460
The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
Working at Resorts World:
Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.