About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)
Assistant Director of Food & Beverage
Four Seasons Hotel London at Tower Bridge
At Four Seasons, exceptional dining experiences are built on inspiring leadership, operational excellence, and a passion for hospitality. Our Food and Beverage operation plays a central role in the guest experience, spanning award winning restaurants, bars, private dining, events, in room dining, and luxury guest experiences.
Four Seasons Hotel London at Tower Bridge is seeking an experienced Assistant Director of Food & Beverage to join our leadership team.
The role
Reporting to the Director of Food & Beverage, the Assistant Director of Food & Beverage will provide strategic and operational leadership across all Food and Beverage outlets throughout the hotel.
You will oversee the performance, service standards, guest experience, profitability, and development of multiple outlet leadership teams while ensuring every aspect of the operation reflects the luxury, quality, and attention to detail for which Four Seasons is renowned.
As a key member of the Food and Beverage leadership team, you will help shape the direction of one of London's most exciting luxury hospitality operations, supporting outlet managers, driving commercial performance, and creating exceptional guest experiences.
What you will do
- Support the Director of Food & Beverage in leading all Food and Beverage operations across the hotel
- Provide leadership and direction to Restaurant Managers, Bar Managers, Banqueting leaders, In Room Dining leaders, and outlet management teams
- Drive exceptional guest satisfaction and service standards across all dining and beverage experiences
- Lead, coach, and develop Food and Beverage leaders and their teams
- Monitor outlet performance and implement strategies to improve guest satisfaction, profitability, and operational efficiency
- Support forecasting, budgeting, labour management, and cost control initiatives
- Drive beverage and food revenue through commercial strategies, guest engagement, and upselling initiatives
- Work closely with Culinary, Rooms, Sales, Marketing, and Finance teams to ensure seamless operations
- Maintain accountability for Forbes, LQA, and Four Seasons brand standards
- Support recruitment, succession planning, talent development, and performance management processes
- Participate in Duty Manager coverage and property leadership responsibilities as required
- Identify opportunities for innovation, operational enhancement, and service excellence
What we are looking for
- Previous senior Food and Beverage leadership experience within a luxury hotel environment
- Experience overseeing multiple outlets and service styles
- Strong leadership and people development skills
- Exceptional guest service and relationship building abilities
- Commercial awareness with experience managing budgets, forecasting, and financial performance
- Strong understanding of luxury restaurant, bar, banqueting, and in room dining operations
- Excellent communication and stakeholder management skills
- Ability to motivate teams and drive a high performance culture
- Experience working with Forbes and luxury service standards is advantageous
- Passion for hospitality and delivering memorable guest experiences
- Right to Work in the UK
What we offer
At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.
- Competitive annual package inclusive of base salary, service charge, and bonus opportunity
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Up to two paid Wellness Days per year
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- Bring the Four Seasons experience home. Following probation, employees can purchase up to three Four Seasons signature mattresses each year for themselves, family, and friends at cost price
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
- Discounted gym membership with City's Leonardo Hotel
- Bupa Dental Cover and MediCash healthcare plans available
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available from day one
- Access to Wagestream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable and sporting activities
Lead one of London's most exciting Food & Beverage operations
If you are a passionate hospitality leader who thrives on developing people, driving performance, and creating unforgettable guest experiences, we would love to hear from you.
We look forward to receiving your application.