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On-siteFull-timeMid levelCourier Operations
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At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt’s Courier Operations team is building something that doesn’t really exist yet — a cross-country infrastructure for employed courier operations across multiple geographies. We sit at the intersection of operations, people, legal, and compliance, and we’re doing it largely from scratch.
The function currently spans three countries (Finland, Germany, Croatia), each at a different stage of maturity and with different legal frameworks. Finland has been running for six months and is preparing for a potential scale-up. Germany is established and at a steady scale and Croatia is about to grow while we evaluate feasibility in several other markets. Courier employment will be managed in all these countries by a functional team handling strategy, structure and resources, and country-level teams focused on execution and operational excellence from the ground up.
We operate in a fast-moving environment with a high degree of uncertainty — regulatory, operational, and structural. If you’re energised by the possibilities and want to be the person who builds the playbook, this might be the right role for you.
Reliable courier operations don't happen by accident. Someone has to make sure shifts are filled accurately, attendance patterns are tracked, training gets completed, and the external teams supporting day-to-day execution are actually doing their jobs. In Croatia, that responsibility belongs to this role.
As Workforce Operations Coordinator, you're the logistics backbone of the Croatia courier operation. Your job is to keep the supply and attendance machinery running accurately and to make sure the people and processes supporting it — including external team members — are hitting the standard. You're also a key input into the performance picture: the Workforce Specialist relies on your attendance and reliability data to build complete courier cases, so what you track and how you track it matters beyond your own scope.
Croatia is a well-established operation with a mature set of processes — but it's also getting leaner and more structured. Some of the manual coordination work this role has historically carried will continue to shift toward more automated and centralised solutions as the function evolves. What stays is the operational core: supply accuracy, attendance discipline, external team coordination, and health and safety execution.
Being clear about boundaries is part of how this function works. This role does not:
There’s no single background that defines this role — but the people who do well here tend to be operationally precise, good at keeping multiple things moving at once, and unwilling to let standards slip quietly. Some things that matter:
Croatia is Wolt's most established employed courier market, and it runs on operational precision. The processes here are mature, the legal framework is demanding, and the margin for error on things like attendance documentation and training compliance is very low. If you want a role where doing your job well has direct consequences for real people and real operations, you have come to the right place.
The function is also changing. The work is getting leaner and more focused — less catch-all coordination, more targeted operational ownership. If you want to be part of building a leaner operation without compromising on the human impact, there's room for that here.
If this role sounds like a great fit, please submit your application as soon as possible! Kindly submit your up-to-date resume in English.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .