Warranty Support Agent with Administrative Experience

Are you looking for a varied role with a focus on service and administration? We’re looking for a proactive, hands-on professional with strong administrative experience who takes initiative and gets things done. Apply today – applications are reviewed on an ongoing basis!

About the role

Our client is an international company in the automotive industry, working with several well-known car brands across the European market. They are now looking for a Support Agent for an initial six-month assignment, with the possibility of permanent employment with the client, provided all parties are satisfied.

In this role, you will be responsible for providing professional support and service to business customers and partners. The role is primarily B2B-focused and offers an international working environment, with ongoing communication and collaboration with colleagues and stakeholders across several European countries. Your responsibilities will include case management, administration, and problem-solving, with strong communication skills and a service-oriented approach being essential.

You will become part of a dedicated team where you will have the opportunity to contribute to efficient processes, excellent customer service, and long-term business relationships.

The position is office-based in Kista, Monday to Friday.

Work tasks

• Receive and manage incoming inquiries via telephone, email, and case management systems.
• Provide support related to products, services, agreements, systems, and processes.
• Document and follow up on cases, ensuring they are handled in accordance with established procedures and service levels.
• Collaborate with internal and external stakeholders to resolve cases and escalate complex issues when necessary.
• Maintain documentation and ensure accurate registration of customer and partner information.
• Identify opportunities for improvement, contribute to process development, and support the onboarding of new users, customers, and business partners.

We are looking for

• Experience in customer service, order management, or another service-oriented role.
• Excellent English skills, both written and spoken.
• Experience working with Microsoft Office and business systems (e.g. ERP and CRM systems).
• Strong digital skills and a keen technical interest, with the ability to quickly learn and adapt to new systems.
• Experience working with case management systems.

Additional language skills are an advantage:

• German
• Other European languages

To succeed in this role, you have the following personal qualities:

You are service-oriented, communicative, and solution-focused. You have strong digital skills, a keen technical interest, and enjoy collaborating with others. You work in a structured and detail-oriented manner, take ownership of your responsibilities, and communicate with customers in a clear, helpful, and professional way. You are also curious, self-motivated, and open to change.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.