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$80K–$110K/yrRemoteFull-timeEntry levelCustomer Service
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Pay
$80K–$110K/yr
Published in the job listing
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At a glance
- Education
- Master's
- Benefits mentioned
- Health insuranceRetirement plan
Skills mentioned
customer successsaas
About the role
Decile Group () is transforming venture capital into a force for good in the world. We are working to launch 10,000 next-generation venture capital firms by 2030, fundamentally changing the face of venture capital.
We operate an integrated platform for modern venture capital, spanning education, software, and fund operations. VC Lab trains the next generation of fund managers. Decile Hub provides AI-enabled tools for fund operations. Start Fund enables managers to launch institutional-grade funds in under 24 hours. Decile Capital deploys capital into emerging managers.Together, these offerings make venture capital more accessible to anyone with world-class ideas and execution.
Role Overview
We’re hiring a Venture Associate to serve as the primary relationship lead for a portfolio of emerging venture capital firms. You’ll help fund managers build and scale their funds by understanding their needs, connecting them with resources, and ensuring exceptional support across our platform. This is a dynamic, relationship-centered role at the intersection of venture capital, operations, and SaaS customer success.
What You’ll Do
- Serve as the primary contact for a portfolio of venture capital managers
- Understand each fund’s stage, goals, and operational needs, and help them leverage the VC Lab and Decile Group ecosystem
- Coordinate with internal teams (legal, finance, product, operations) to ensure timely, high-quality support
- Track and manage interactions, follow-ups, and outcomes using our internal tools
- Identify opportunities to improve the fund manager journey and share insights across the team
- Learn continuously about the venture ecosystem and help improve our product and processes
What You Bring
- 3+ years in customer success, account management, or client operations for a high-touch SaaS or professional services company
- 1–2+ years in venture capital, fund administration, startup finance, or related ecosystem experience
- Deep digital literacy and comfort learning new tools quickly (CRMs, project tracking, finance systems, etc.)
- Proven ability to navigate complex, cross-functional customer issues and keep multiple stakeholders aligned
- Strong written and verbal communication; composed and professional on video calls and in high-stress moments
- High emotional intelligence, empathy, and follow-through
- Proactive and self-directed — you close loops
- Analytical and detail-oriented, with structured problem-solving skills
- Thrives in a globally distributed, fast-moving startup environment
- Experience in accelerators, venture studios, or startup communities
- Familiarity with fund formation, LP reporting, or legal documentation workflows
- Multilingual or global perspective
Bonus/Nice to Have
What We Offer
- The energy and growth of a fast-moving startup with a mission that matters — transforming venture capital for good
- Flexible remote work environment with team members across time zones
- Medical and dental coverage
- 401K benefits
- Flexible PTO and generous holiday schedule
- Exposure to the global venture ecosystem, working directly with fund managers launching firms around the world
This is a great fit if you…
- Want to break into the venture capital industry at a startup!
- Want the ability to help change the world
- Want to work in a vibrant work environment with passionate and capable team members
- Want opportunities for personal growth and to level up in customer success
- Want to be the face of the company and work with emerging managers from all over the world
How to Apply:
If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another. Please describe why you are uniquely qualified for this position as a Fund Account Manager in the competitive field of Venture Capital to apply, as well as submit your resume.
Salary and benefits are commensurate with experience.
Originally posted on Himalayas