WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Summary of Job Responsibilities
As a Valet driver, you will be responsible for handling all arrivals, and departing vehicles at the Hotel Valet, Casino Valet, Carpark Valet, MICE, and Hall Parking. Additionally, you are required to perform static duties at the curb to direct traffic, assist in opening vehicle doors and not limited to assist on luggage for arrival at the Hotel driveway. You are expected to deliver the required standard of service based on Forbes service standards consistently.
You must perform and support the Valet operations, and under the supervision of Valet Captains and Managers to ensure that all the tasks are completed on time and based on the standards set by the department. You should also work in close collaboration with other Valet drivers, traffic marshals and the bellman who are on duty on the driveway to ensure seamless arrival and departure for all guests.
Job Responsibilities
Valet Operations (Daily)
- Handle valet vehicles within the property of Marina Bay Sands in line with the departmental standards
- Operate the Valet Management System according to departmental guidelines.
- Assist in managing the traffic around the property of Marina Bay Sands as well as ensuring and maintaining safety of guests and vehicles.
- Provide level of service and experience according to the departmental audit standards and work as a team to achieve the departmental KPIs.
- Direct incoming vehicles to the designated lanes and into specific areas of self-park whenever required.
- Restrict incoming vehicles and manage taxi queue when required to ease congestion within the property.
- Manage Hall Parking in the event of self-park overflow.
- Provide information on valet and self-park related as well as all other guests’ queries.
- Understand and execute departmental game plans.
- Maintain operational equipment in working order and ensure supplies are sufficient to perform duties.
- Monitor and report any anomalies to Valet Captains for immediate action.
- Learn and support the team with any other operational and/or departmental duties when required.
- Assist with any other assignments tasked by Valet Captains
Cashiering Duties (On rotational basis)
- Manage the Hotel and Casino Valet Cashier Counters.
- Handle and process valet and self-park related charges and transactions accurately and efficiently using Point of Sale (POS) machine.
- Submit accurate and relevant cashier-related paperwork for revenue audit purposes.
Job Requirements
Education & Certification
- No formal education required
Experience
- Possess a valid Singapore Class 3 Driving License with a minimum of 2 years driving experience.
- Prior experience in a similar role is an advantage.
Competencies
- Good interpersonal and English communication skills to effectively interact with guests, proactive and positive attitude
- Able to work within a culturally diverse team.
- Able to deploy in environment as required to perform job responsibility
- Able to perform the physical requirements of the role, including manual handling of guests' luggage.
- Able to perform shift duties including night shift, and work on weekends and Public Holidays
- Able to work under pressure and in a fast-paced environment.
- Comfortable working outdoors and standing for extended periods as required by operational needs
- Able to safely operate vehicles and identify traffic signs, signals, and parking indicators required for the role.
- Possess basic knowledge of Singapore attractions and places of interest.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.