Content strategy: Help create end-to-end user journeys maintaining our voice, tone and narrative strategy according to our guidelines while protecting consistency across financial products and markets. This requires collaborating with stakeholders, completing approvals with Global Design teams, and meeting key financial objectives. Linguistic excellence & creativity: Ensure an impeccable standard of grammar, syntax, and creativity. You'll bring a creative edge to the journeys, finding innovative ways to solve technical hurdles with elegance, wit and craftsmanship. Business-aligned design: Validate content decisions through data and metrics to drive organizational objectives. Simplifying Complexity: Adapt technical and legal concepts into human, actional language making sure it is aligned with regulatory compliance and security. Documentation: Standardize and maintain comprehensive documentation across Confluence, Jira, etc., to align cross-functional requirements for Legal, Compliance, IT and Global Design teams. Content localization: Oversee the end-to-end localization process, balancing nuanced local market requirements with adherence to global UX writing standards and brand voice. Strategic Collaboration: Work closely with UX researchers, designers, and product managers to align data insights with product goals. Present findings to stakeholders and provide strategic proposals for product and design improvements. Bachelor's degree in linguistics, literature, communication, or any related field. Fluency in English and Spanish. 1-2 years of experience in Content Design, UX Writing, Content strategy, customer experience or a similar area. Impeccable grammar, syntax, and content creation and edition. Proficiency in Figma, Sketch or any other design tool (desirable). Excellent communication skills, with the ability to translate complex legal and technical issues into clear content strategy and recommendations. Proven ability to work collaboratively in a cross-functional team environment. Good communication skills, both verbal and written to effectively create features and design plans. Strong interpersonal skills and teamwork skills to collaborate with business, IT, marketing and design professionals. Performance under pressure and open mindset for alternate ideas.