Department: Charlotte Water Department
Salary: $25.00 - $38.19 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Charlotte’s local government, with more than 9,000 employees and a total budget of $4.49 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1300 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews, and Pineville. Charlotte Water’s FY 27 operating budget is $685.6 million and a five-year capital program of $2.5 billion.
Salary:
The salary for this position is $27.50-$30.54 hourly, Commensurate with Experience.
Work Schedule:
Monday - Friday 7:00 AM - 3:30 PM
Job Summary:
This position supervises utility crews who perform construction, maintenance, and repair of water distribution and wastewater collection systems for Charlotte Water. Work involves performing lead and skilled to semi-skilled tasks in maintaining and repairing water and wastewater collection systems; providing daily reports; ensuring employees follow safety and work rules in accordance with regulations and policies. The position also does PRD’s for his/her crew members.
Major Duties and Responsibilities:
Performs lead, skilled, and semi-skilled tasks related to repair and maintenance of wastewater collection and water distribution systems, repairs water valves; repairs and installs fire hydrants; installs and fixes house/building connections.
Identifies hazards to determine if job can be performed safely; sets up safety zones; conducts required safety checks for work in confined spaces. Serves as the competent person on the job site.
Installs proper trenching and shoring; excavates areas to proper elevation; restores area to its previous condition and locates infrastructure.
Utilizes the following: Crew truck, excavator, dump truck, street saw, pipe saw, and Tamp.
Gathers data and information; completes and enters work orders.
Conduct pre-trip and post trip truck checks on equipment.
Functions in a leadership and supervisory role onsite; assigns and reviews work of other work team members; trains other personnel; and serves as a competent person on jobsite. Is responsible for completing performance reviews for crew members. Helps to develop skills improvement plans for employees not meeting standards.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; evaluates performance; mentors staff.
Trains new and existing crew member on policies and procedures, on how to execute and complete a variety of service orders, on how to use related computer equipment; and on how to operate related machinery.
Evaluates material, labor, and equipment requirements for daily tasks; acquires necessary equipment and materials.
Responds to emergencies and works a rotating on-call schedule.
Performs other related job duties as assigned.
Responsible for documenting annual performance evaluations of assigned employees
Minimum Qualifications:
High school diploma or GED from an accredited school; college coursework preferred.
Five (5) years of related work experience preferably experience as a Utilities Technician including one (1) year of supervisory experience.
Licenses, Certifications, or Registrations:
Requires a valid North Carolina or South Carolina Driver’s License.
Must obtain and maintain a City Driver’s Permit.
Requires a valid Class A commercial driver’s license (CDL) with tanker endorsement (or obtain within 6 months of hire).
Depending on the assigned area, requires one or more of the following certifications (or ability to obtain within the required time of hire): AWWA Customer Service; Grade I Wastewater Collection; Grade C Water Distribution; NC AWWA Water Meter Technician.
Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire.
Knowledge, Skills, and Abilities:
Knowledge of safety practices and emergency response procedures.
Knowledge of proper customer service.
Knowledge of conflict resolution techniques.
Knowledge related to the assigned field area.
Skill in using basic hand and power tools.
Skill in operating light, medium, and heavy equipment and trucks.
Skill in communicating, both orally and in writing.
Ability to follow oral and written directions.
Ability to read and interpret top and street maps.
Ability to work as a team member.
Ability to train others.
Ability to plan and schedule short-term work.
Ability to assign and review the work of others.
Ability to work under tight deadlines or emergency situations.
Ability to establish and maintain effective work relationships with supervisors, coworkers, and the general public.
Ability to coach and motivate others.
Physical Demand:
The work is medium and requires frequently applying 30 pounds of force and occasionally exerting up to 50 pounds of force to move objects. Additionally, the following physical abilities are required: balancing, manual dexterity, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, repetitive motion, speaking, talking, visual acuity in data/color/observations/equipment/inspections, and walking.
Work Environment:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Requires working, at times, in confined spaces; working overtime and on various shifts; responding to emergencies; a nd being on-call.
Additional Information:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.