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On-siteFull-timeMid levelFinance & Admin
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You apply directly with the employer. We never charge applicants.
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Trainer, Customer Support & Phone Teams
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge to Solve:
The Customer Support and Phone trainer at Slice is responsible for onboarding, developing, and empowering customer support and phone team members. You will ensure that training sessions are designed to be impactful, engaging, and effective. The goal is to expand employee skills, abilities, knowledge, and understanding of their role and of company policies and procedures. You will focus on getting new team members up to speed, as well improving the language, technical, and business knowledge and skills of all team members.
The Role
You will create and execute a new employee training program, develop and maintain the team’s training manual and records and identify areas of improvement by creating data driven assessments. You will also implement existing and new job training to ensure all employees are fully informed and trained on existing processes, while documenting process changes. This role focuses on implementing new training programs as identified by the business leaders as well as maintaining knowledge of all programs within the customer service organization. Ultimately, you will review surveys and quality assurance scores to monitor and analyze training effectiveness while ensuring all training programs are results oriented.
The Team
You will work closely with the Team Leads, Managers and Directors to create and execute a new hire training process. You will also take a hands-on approach to coach and improve employee verbal and written skills with the team members leader as part of developing the team members ability to service customers and growth
The Winning recipe:
The Extras:
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
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