TikTok Shop - Site Ops Supervisor, Sort Center (Atlanta)

Responsibilities

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.

The Logistics Operations Supervisor serves as the operational backbone of the site, driving day-to-day execution across inbound processing, warehouse flow, and outbound transportation coordination. This role is critical in ensuring operational excellence, throughput achievement, and service-level performance within high-volume logistics hubs.

The Supervisor will lead frontline operations, optimize labor and capacity planning, coordinate cross-functional execution, and develop high-performing teams while maintaining a safe and compliant work environment.

Key Responsibilities
- Lead daily warehouse operations across inbound receiving, inventory movement, picking, packing, putaway, and outbound shipping activities.
- Ensure all operational processes are executed in compliance with established SOPs, quality standards, and safety requirements.
- Monitor daily operational performance, including throughput, productivity, UPH, and service level metrics, and take corrective actions as needed.
- Develop staffing plans and allocate labor resources based on forecasted volumes and operational priorities.
Identify and resolve operational bottlenecks, capacity constraints, inventory congestion, and workflow backlogs to maintain operational efficiency.
- Partner closely with warehouse operations, transportation, and line haul teams to ensure seamless end to end execution and timely shipment processing.
- Conduct daily operational reviews, analyze performance data, and drive continuous improvement initiatives to enhance productivity and service quality.
- Lead, coach, and develop Team Leads and frontline associates through training, performance management, and career development.
- Build a high performing, accountable, and safety focused team culture.
- Maintain compliance with OSHA regulations, company policies, and workplace safety standards, including 5S practices.
- Serve as the primary escalation point for shift level operational issues and drive timely resolution to minimize business impact.

Qualifications

Minimum Qualifications
- Associate's degree or above.
- 3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, with hands on experience managing frontline operations.
- Proven experience leading teams in a fast paced, high volume operational environment.
- Strong workforce planning and labor management skills, with the ability to effectively allocate resources based on changing business needs and volume fluctuations.
- Strong problem solving and decision making skills, with the ability to manage operational disruptions and maintain service levels.

Preferred Qualifications
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or a related field.
- Experience in large scale fulfillment centers, sortation centers, parcel logistics networks, or cross border logistics operations.
- Experience managing diverse teams in multilingual and multicultural environments.
- Experience managing operational performance metrics, including productivity, throughput, quality, and service level performance.
- Working knowledge of OSHA requirements, warehouse safety standards, and 5S workplace management practices.
- Strong communication and cross functional collaboration skills, with the ability to partner effectively across warehouse, transportation, and planning teams.
- Experience driving continuous improvement initiatives and implementing process optimization projects.