Threat Strategy Manager

Your day-to-day

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed

• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services

• Develop deep understanding of customer’s business and operational needs

• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management

• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions

• Provide proactive recommendations that protect our customer’s information assets,leveragingthe Proofpoint product suite

• Identifyand prioritize short term and long-term goals

• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team

• Plan, document, andidentifyrisks and challenges for production changes that span multiple services or technologies

• Monitors levels customer satisfaction and escalates customer concerns as necessary

• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints

• Uses independent judgment within broad parameters

• Designs and implements solutions to complex problems with minimum supervision

• Provide technical guidance to customer teams and respond to enquiriesregardingproduct features and functionality

Email-Centric Threat hunting & Detection

• Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services

• Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data toidentifylow-signal, evasive, or novel attack patterns

• Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends

• Investigate suspicious or ambiguous email activity todetermineattacker intent, scope of impact, and risk to users and the organization

• Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions

• Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections

• Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences

What you bring to the team

• 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas

• Managed security or consultancy experience isrequired

• Knowledge of data communication concepts and technologies, specifically email and networking

• Develop innovative ways toleverageexisting data and correlate customer data with other sets available at Proofpoint

• Working knowledge of Windows, Active Directory, and Microsoft Exchange

• A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively

• Ability to effectively work in a team environment as well as independently

• Must be proactive and have outstanding verbal and written communication skills

• The successful candidate will have relevant experience with Proofpoint products and understand threat protection

• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers,prospectsand internal groups to spread threat intelligence landscape awareness

• Proactive, self-starter driven by setting and achieving goals

• Background in security, especially around threat actor tactics, techniques, and procedures