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Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.
Position Purpose
The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.
Key Responsibilities
Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with team
Supervise employees to complete tasks and achieve goals in the absence of Store Management
Manage shop floor and drive sales by: addressing customer concerns, motivating and training employees
Ensure that merchandising as per LINDT standard, daily stock replenishment takes place, marketing communication in order, store cleanliness as per LINDT standard, all operational tasks completed
Open and close the store following proper procedures documented in the opening and closing checklist
Ensure doors are opened/closed properly
Complete the necessary banking according to proper procedure
Execute lead cashier responsibilities such as returns, exchange, expenses
Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
Stays current and up-to-date on all store systems
Product Knowledge
Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
Product pricing, packaging and category performance knowledge
Comply with product management and handling procedures
Compliance to food and hygiene and safety standards practicing good hygienic practices
General
Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
Record sampling and wasted products actively quality controlling products
Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
Accepting courier deliveries and confirming all items are received against invoice
Assisting in stock counts
Unpacking, moving and restocking products
Work, health and safety
Comply with all work health and safety requirements
Report and damaged or dangerous equipment or property to management
Manual Handling
Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
Moving stock from storerooms to front of house
Knowledge, Skills & Experience
Confident and interactive with a friendly disposition
Excellent communication skills with a strong work ethic that can represent a premium brand
Responsible and accountable in achieving individual goals and budgets
Good time management skills (multi-tasking and prioritizing
Grade 12
Customer service background
Polite and patient