Job Description
Telecommunications technicians work in a complex environment supporting a variety of service
including Contact Center, Call Flows, IVR’s, Field and office phone system, Fire Alarms and elevator
voice services.
The communications team installs and supports the infrastructure used for all types of
telecommunications in support of our contact center, office service, and [property/field service,
including the layer 1 fiber and copper data network cabling infrastructure, operational voice (both
wired and wireless systems), elevator, alarm systems, IOT devices other systems involved in realtime communications and operations.
• Install, terminate, test, troubleshoot, and document test results for fiber, network, audio, video, and
RF cabling
• Perform and support continuity checks, locate and correct wiring errors using measuring
instruments
• Investigate, diagnose, correct, and document instrumentation or system malfunctions
• Perform complex technical assignments involving communications systems, instrumentation and
data acquisition/processing systems
• Collaborate with team members to troubleshoot failures and issues derived from test data
• Performing regular maintenance tasks such as software updates, hardware repairs, and system
backups to ensure that telecommunications systems operate reliably and efficiently
• Identifying and resolving technical issues with telecommunications systems and equipment to
ensure that they are functioning properly.
• Creating and maintaining documentation related to telecommunications systems and equipment
including configurations, procedures, and troubleshooting guides
• Collaborating the other IT teams and business stakeholders to ensure that telecommunications
systems meet business requirements and align with overall IT strateg
Qualifications
2+ years’ experience of specialized training in electronic technology or closely related field or one
year installing, testing, troubleshooting, and repairing fiber optics, copper cabling (RF, Ethernet),
network and telephony installation, and BPX/ audio/video systems.
• Proven experience working as telecommunications technician.
• Sound knowledge of telecommunications systems
• The ability to interpret technical manuals and schematic designs.
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication skills to collaborate with other IT teams and business stakeholders
• Customer Focus
• Telecommunications Knowledge
• Functional and Technical skills
• Adaptability and the ability to master new technologies quickly
• Exceptional communications and customer service skills.
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication skills to collaborate with other IT teams and business
stakeholders
• Physical effort includes standing, lifting and carrying moderately heavy materials or
equipment up to 25 lbs
Additional Information
Workplace
- One of our values pillars is to work as One Team and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**
Company Description
The successful candidate will assist in the development and maintenance of Telecommunications. Use
knowledge of telecommunications systems to help support, install, monitor and maintain
telecommunications infrastructure. Under general supervision, design voice and data communication
systems, supervise installation of these systems, and provide maintenance and service to clients after
installation. Support and assists in day-to-day operations and administration telecommunications
systems. Define and document user requirements, design/recommend network solutions, and
coordinate their implementation. Perform activities to complete service requests and resolve problems
as directed including hardware and software installations and respond to user support requests.