We are looking for a customer-focused Technical Service Desk Agent with Japanese language proficiency to provide first-level technical support to clients. You will diagnose and resolve technical issues, maintain accurate service records, and deliver a positive client experience through clear and professional communication.
Key Responsibilities
- Provide first-level technical support in Japanese through phone, email, chat, and ticketing channels.
- Troubleshoot hardware, software, application, system-access, and connectivity issues.
- Record client interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Escalate complex or unresolved incidents to the appropriate specialist teams.
- Support users with software installation, setup, configuration, and basic application guidance.
- Monitor assigned tickets and follow up to support timely resolution.
- Follow established service desk procedures, knowledge articles, and security requirements.
- Maintain professional and positive client experience throughout the support process.
- Contribute to knowledge-based updates and continuous process improvement.
- Fluent or business-level proficiency in Japanese, with strong written and verbal communication skills.
- At least one year of experience in technical support, IT service desk, help desk, or a related role.
- Working knowledge of computer systems, software applications, and common workplace technologies.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer service and interpersonal communication skills.
- Strong attention to detail and ability to manage multiple tickets or priorities.
- Ability to work effectively in a fast-paced and high-pressure support environment.
- Ability to explain technical information clearly to non-technical users.
- This role may require shift-based work, including weekends or public holidays, depending on client-support requirements.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.