Job Description
We're looking for a dynamic and results-driven Technical Sales Representative to join our team in Kenya and South Africa. In this role, you will be the bridge between our technical expertise and our customers' needs, driving sales growth while providing exceptional technical support and solutions. You will engage with a diverse customer base including distributors, converters, and end users, leveraging your technical knowledge and consultative selling approach to expand our market presence and build lasting customer relationships across the region.
- Conduct comprehensive needs analysis with customers, distributors, and end users to identify opportunities and ensure sales targets are consistently met
- Develop and implement innovative sales strategies to achieve and exceed quarterly and annual sales targets while maintaining a close rate aligned with peer performance
- Identify, qualify, and follow up on new sales leads; build and maintain a detailed project pipeline with prospective values and opportunity assessments
- Provide technical advice, product specifications, and application solutions to customers, ensuring they select the right products for their specific needs
- Deliver product and brand training to the converter network and end users, enhancing their understanding of our solutions
- Conduct product trials at customer locations when required and collaborate with the technical department to resolve complex technical challenges
- Analyze market conditions, competitive activities, and customer feedback to identify growth opportunities and emerging market trends
- Maintain accurate and timely customer records in CRM systems (Salesforce); document all customer interactions, feedback, and transaction details
- Manage customer relationships proactively by addressing inquiries, resolving complaints within 24 hours, and following issues through to resolution
- Assist with customer account management, including pricing discussions, rebate negotiations, and collection of outstanding payments in accordance with corporate policies
- Prepare and present oral and written reports to management on customer needs, competitive activities, market insights, and potential for new products and services
- Execute a minimum of four customer calls per day, maximizing return on time investment and strategically planning territory coverage
- Create and manage customer value plans for existing accounts, highlighting customer profiles, market share, and value opportunities
- Contribute to Sales and Operations Planning (S&OP) meetings by providing forecast accuracy input, identifying slow-moving inventory, and flagging crisis areas
- Stay current with product applications, technical services, market conditions, and industry trends through continuous learning and professional development
Qualifications
**Required Experience:**
- Minimum 6 years of proven external field sales and customer service experience in a technical or industrial environment
- Demonstrated experience engaging with multi-tiered distribution channels including distributors, converters, and end users
- Sound technical knowledge and understanding of product applications with proven ability to solve production and technical issues
- Thorough understanding of the Kenya and South Africa markets, local customer base, and regional business dynamics
- Proven track record of territory management and pipeline development
- Valid driver's license and access to a reliable vehicle for regional travel
**Required Skills:**
- Technical product knowledge and application expertise
- Strong sales skills with consultative selling approach
- Excellent verbal and written communication skills
- Advanced proficiency with Microsoft Office Suite and CRM software (Salesforce or similar platforms)
- Analytical and problem-solving capabilities with attention to detail
- Effective time management and ability to prioritize multiple tasks simultaneously
- Customer liaison and relationship management skills
- Business acumen and market analysis abilities
- Active listening and interpersonal skills
- Forecasting and pipeline management expertise
- Presentation and negotiation skills
- Organizational and planning abilities
**Preferred Qualifications:**
- Relevant qualification in sales, engineering, business, or a related technical field
- Experience in the manufacturing, distribution, or industrial sector
- Familiarity with regional market dynamics in East or Southern Africa
- Demonstrated success in exceeding sales targets and building long-term customer partnerships
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Company Description
ABOUT AVERY DENNISON CORPORATION
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Mentor OH, the company employs over 30,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.