Team Member_Comm. Bank HO & Support_0177_6604_1094746_HRR

Team member- gold loans

• Source new Gold Loan customers and achieve business acquisition targets.
• Conduct accurate appraisal and valuation of gold ornaments as per company guidelines.
• Process Gold Loan applications and ensure completeness of documentation.
• Verify KYC documents and maintain regulatory compliance.
• Handle disbursement, renewal, part-payment, closure, and release of pledged gold.
• Manage customer relationships and address customer queries efficiently.
• Cross-sell relevant financial products to existing customers.
• Follow up with customers for renewals, overdue accounts, and repayments.
• Ensure safe handling, storage, and custody of pledged gold ornaments.
• Maintain branch records, registers, and MIS reports.
• Support branch operations and contribute to overall business growth.

Preferred Candidate Profile

• Graduate in any discipline.
• 0-3 years of experience in Gold Loans, Banking, NBFC, Financial Services, Retail Sales, or Customer Service.
• Freshers with strong customer handling skills may also be considered.
• Knowledge of gold appraisal and lending processes will be an added advantage.
• Good communication and interpersonal skills.