M
MyOperatorListed on Himalayas
Team Leader - Renewal
Remote · United States
Source: Himalayas. This job was published on Himalayas; you apply there.
RemoteFull-timeMid levelCustomer Service
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Estimated pay
Estimate$58K–$98K/yr· $28–$47/hr
Estimate — the employer hasn't published pay.
Based on 80 similar mid-level Leader jobs in United States that show pay. The range is the middle half of their posted pay (25th to 75th percentile), not an offer — ask the employer for the real range.
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At a glance
- Experience asked
- 3+ years
- Education
- Master's
Skills mentioned
b2bcustomer successnegotiationsaas
About the role
This is a remote position.
Job description:
He/She needs to be aware of all the know-how of a renewal scheme. Should preferably ace in the technical aspect of subjects like renewals and subscriptions. Further, having an aptitude and flair for automation and workflow procedures is a plus. This will give a leverage to understand things from a better perspective. He/she should be outstanding in managing the team's client related tasks at the front end and the operational tasks at the back end.
- Managing the different facets of subscription and support renewals.
- Contacting clients directly to negotiate terms and conditions and render renewal contracts.
- Forecasting trends and suggestions on how those trends can enhance retention rates
- Refining renewal strategies that proactively engage a client in chopping the churn rates
- Coordination with team members across departments
- Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
- Ensuring timely payments from the existing clients of billing, renewals, upgrades
- Handling client tickets regarding to renewal purpose
- Submission of daily, monthly and quarterly reports to the reporting manager
KRA:
- Handling team’s renewals on monthly basis
- Ensuring the successful and on-time renewals for the account prior to the subscription end date
- Executing all renewal back-end work in a timely manner
- Handling monthly Team’s retention cases
- Timely submission of monthly and daily reports
Requirements
- Having 3-5 years of experience in the fields of sales, customer success, or renewals
- Having worked in the B2B SaaS industry is a huge advantage.
- Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
- Excellent negotiation skills
- Strong Team handling skills with strategic thinking.
- Ability to multitask, prioritize and manage time effectively
Benefits
100% Remote Working
Originally posted on Himalayas