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Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
Deliveroo's Rider Onboarding & Compliance team makes sure that every applicant and active rider on our platform is correctly verified, correctly documented, and correctly permitted to work. We are building a dedicated in-house compliance checking function in Hyderabad that will carry out document verification and identity policy reviews for Deliveroo's rider fleets across the UK and Europe. It is a high-volume, high-accuracy operation where the quality of every individual decision matters, and where the team's collective output directly protects the integrity of the platform.
This is a newly created team, so you will be joining at the ground floor with real influence over how the function is built, measured, and scaled.
As a Team Lead, you will own the day-to-day performance of a team of Compliance Check Representatives. You are accountable for the throughput, accuracy, and consistency of the checks your team completes, and for the development of the people completing them. You will translate policy and process into clear daily direction, manage your team's workload and queues against agreed service levels, quality-assure their output, and coach individuals towards their productivity and quality targets.
The initial focus of the team is right to work and identity document verification, and identity policy reviews across the applicant onboarding and active rider compliance lifecycles. The scope of the role is intentionally broad: as the function matures, your team's remit is expected to grow into adjacent verification, compliance monitoring, and lifecycle review activity, and you should be comfortable absorbing new check types, new markets, and new processes as they are introduced.
You’ll be joining the Rider Onboarding & Compliance team, working at the forefront of complex and high-impact cases. Here’s what your day-to-day might look like:
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. 🔧 Make a visible impact every day Your work directly improves outcomes for customers, riders and restaurant partners. 🌱 Grow through ownership Take responsibility for complex cases and help shape improvements to how we operate. 🧠 Develop deep operational expertise Work across teams and markets to build strong regulatory and service knowledge. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
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