Systems Engineer

Accountabilities

• Administer Azure infrastructure, including provisioning, resizing, decommissioning, configuration, resource tagging, cost optimization, and policy compliance.

• Support Azure PaaS workloads such as App Services, including deployments, configuration, scaling, and restarts.

• Own the alert queue during assigned shifts, monitoring LogicMonitor, Azure Monitor, Log Analytics, and enterprise monitoring platforms while responding within established SLAs.

• Investigate alerts using KQL, Application Insights telemetry, Windows Event Logs, and Azure diagnostic tools.

• Identify duplicate, ineffective, or non-actionable alerts and recommend improvements to thresholds, aggregation, and suppression rules.

• Maintain monitoring coverage, identify unavailable monitoring agents or unmonitored resources, and maintain dashboards and workbooks that provide visibility into system health.

• Resolve incidents end to end and support major incidents through diagnostics, evidence gathering, communication, and timely escalation.

• Contribute to root-cause analysis by collecting logs and timelines, documenting findings, and implementing assigned corrective actions.

• Conduct proactive health checks across applications, servers, and Azure resources, including disk, CPU, memory, service status, certificates, and backups.

• Track recurring incidents, raise problem records, perform performance troubleshooting, and help improve long-term system stability.

• Write and maintain PowerShell scripts for provisioning, health checks, reporting, scheduled tasks, cleanup, and other routine administrative activities.

• Build or support automation using Azure Automation Runbooks, Logic Apps, and Power Automate, including appropriate authentication and failure monitoring.

• Contribute to AI-agent initiatives supporting log summarization, alert classification, incident-note creation, and knowledge-base or runbook queries.

• Apply prompt engineering to accelerate scripts, configurations, and documentation while validating AI-generated outputs before production use.

• Administer Windows Server across Azure and hybrid environments, including IIS application pools, bindings, virtual directories, logs, and basic performance troubleshooting.

• Manage SSL/TLS certificates, including renewal, installation, bindings, certificate stores, and expiry monitoring.

• Support high-availability configurations such as Windows Failover Clustering and SQL Server Always On in collaboration with engineering and database teams.

• Follow ITIL incident, problem, and change-management processes through ServiceNow and maintain accurate change documentation.

• Maintain and improve runbooks, SOPs, and knowledge articles, and provide clear shift handovers and stakeholder updates during incidents.

Requirements

• 4–6 years of experience in systems administration, application and infrastructure support, or cloud operations.

• At least 4 years of hands-on production experience administering Azure; lab, training, or certification-only experience is not sufficient.

• At least 3 years of production Windows Server administration experience.

• Experience working in SLA-driven, ticket-based support environments.

• Availability and willingness to work rotating 24×7 shifts, including planned maintenance windows and change events.

• Bachelor’s degree or equivalent educational background; healthcare or other regulated-industry experience is preferred.

• Strong experience with Azure IaaS and PaaS administration, Windows Server, IIS, and SSL/TLS certificate management.

• Practical experience with Azure Monitor and Log Analytics, including the ability to read and write basic KQL queries.

• Strong PowerShell scripting skills, with the ability to independently write and modify scripts.

• Experience with ITIL-based incident, problem, and change-management processes and ServiceNow or comparable ticketing platforms.

• Practical experience using AI/LLM tools in a professional environment, with at least one demonstrated example of automating or eliminating manual work.

• Strong troubleshooting and analytical skills, with the ability to diagnose technical issues and identify recurring problems.

• Clear written and spoken English, including the ability to communicate technical incidents to non-technical stakeholders.

• Reliable, organized, proactive, and comfortable taking ownership while escalating issues or requesting support when appropriate.

• Required certification: AZ-104 — Microsoft Azure Administrator Associate.

• Preferred certifications include AZ-900, AI-900, ITIL Foundation, MCSA, or an equivalent Windows Server certification.

Benefits

• Fully remote position based in Pune or Baroda, India.

• Full-time opportunity within a global healthcare technology environment.

• Hands-on exposure to Azure, Windows Server, middleware, automation, monitoring, and AI-enabled operations.

• Opportunity to contribute to the development of AI agents and modern automation solutions for IT operations.

• Collaborative work with engineering, database, and application teams.

• Structured environment with opportunities to improve processes, documentation, monitoring, and system reliability.

• Professional development opportunities across cloud infrastructure, automation, AI, and enterprise technology.

• Inclusive workplace committed to equal opportunity and a diverse workforce.

• Employee support and accessibility accommodations available throughout the recruitment process.