Use Your Power for Purpose
The System Specialist under Andover Site Technical Services (STS) Instrument Services (IS) provides technical support across instrumentation lifecycle activities in support of the Quality Control and Manufacturing Instrumentation Program at the Andover, Massachusetts site.
The System Specialist will utilize their knowledge to provide technical support throughout the instrument lifecycle and support instrument qualification / upgrade, operation and maintenance programs, troubleshooting, performance issue resolution, reliability, periodic review / System Health Check, electronic data reconciliation, administrative, and decommissioning actions and deliverables for cGMP instruments and workstations used in the Quality Control Laboratories and GMP manufacturing suites. The System Specialist will also support technical and Continuous Improvement projects across the Site Technical Services, Quality Control Laboratory, and GMP Manufacturing team(s).
What You Will Achieve
In this role, you will:
Support the Quality Control and Manufacturing Instrumentation Lifecycle Program and provide hardware and software installation, configuration, maintenance, and troubleshooting support, vendor and IQ/OQ/PQ support, new system set-up, back-up, and restoration support, kiosk mode software and Global Data Protection Solution installation, activation, and troubleshooting support, and data virtualization support
Provide project management and technical support across instrumentation processes / programs, troubleshooting, and lifecycle activities and reliability / performance issue resolution actions
Make decisions to resolve moderately complex instrumentation issues and contribute to moderately complex instrumentation projects in collaboration with Quality Control and/or GMP Manufacturing Team(s)
Support validation / qualification / upgrade, operation, maintenance, system administration, reliability and/or decommissioning projects at the Andover site
Author and/or review routine to complex instrument documentation including (but not limited to) validation documentation, operation and maintenance procedures, system administration procedures, instrument periodic review / System Health Check, data integrity assessments, electronic record assessments, electronic data reconciliations, decommissioning documentation, Change Controls, investigations, and/or Corrective and Preventative Actions
Work under general supervision, using own judgment where needed / appropriate
Here Is What You Need (Minimum Requirements)
Applicant must have a bachelor's degree with at least 2 years of experience; OR a master's degree with 0+ years of experience; OR an associate's degree with 6 years of experience; OR a high school diploma (or equivalent) and 8 years of relevant experience
Experience supporting software / hardware / computer systems and instrument lifecycle processes in a regulated environment
Bonus Points If You Have (Preferred Requirements)
Experience validating, maintaining, and/or decommissioning quality control or manufacturing instruments
Knowledge and practical application of relevant cGMP principles and industry standards as they pertain to instrument lifecycle and Data Integrity and ERES requirements (21 CFR Part 11, ICH, Annex 11)
Proficiency with Network Technologies such as Virtual Network (VLAN), Network Security Protocols, and firewall technologies, familiarity with server components/configuration and virtualization systems, and experience troubleshooting Microsoft Operating System and components such as windows registry and system files
PHYSICAL/MENTAL REQUIREMENTS
Ability to perform mathematical calculations, scientific computation, complex data analysis, verbal communication, written communication, strategic thinking, business acumen, project management.
Normal lifting, sitting, standing, and walking requirements to facilitate support of team in the office and in the laboratories / manufacturing areas.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Work Location Assignment: On Premise
The annual base salary for this position ranges from $82,700.00 to $137,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Engineering