Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking a high calibre professional to join our team as a SVP, Cross Border Implementation
In this role you will:
Cross-border enablement and implementation
- Lead the design and implementation of cross-border initiatives that support business growth, improve client outcomes and enhance frontline effectiveness.
- Translate strategic priorities into practical, scalable solutions across markets and customer journeys.
- Support the implementation of changes to cross-border propositions, market coverage, processes and operating models.
- Identify opportunities to simplify and improve cross-border activity while ensuring that appropriate controls and regulatory requirements are embedded from the outset.
- Work closely with regional and global stakeholders to ensure alignment on cross-border standards, policy developments and implementation priorities.
Sales orchestration and customer journeys
- Design and enhance end-to-end customer journeys for new and existing clients, from onboarding through relationship development and wealth deepening.
- Drive consistent execution across markets and corridors, balancing client needs, commercial objectives and regulatory requirements.
- Support the enhancement of advisory-led approach to client engagement.
- Develop corridor strategies that reflect market dynamics, client needs, product capabilities and regulatory considerations.
- Use customer, sales and operational insights to identify opportunities to reduce friction, improve activation and strengthen client relationships.
Governance and stakeholder management
- Lead the prioritization and approval of cross-border initiatives, coordinating input from senior stakeholders across Wealth, Distribution, Propositions, Operations, Risk, Compliance, Digital and and Technology.
- Prepare clear recommendations, decision materials and implementation plans for relevant governance forums.
- Manage dependencies, risks, issues and actions through to resolution.
- Build strong relationships across functions and markets, influencing outcomes in a complex, matrix environment.
- Ensure that implementation activity remains focused on measurable client, commercial and operational outcomes.
Risk, control and regulatory management
- Act as a senior subject-matter expert on cross-border requirements for the Offshore Distribution team.
- Ensure that frontline policies, procedures, guidance and training remain current and fit for purpose.
- Oversee the management of exceptions, approvals, escalations and risk acceptance cases in line with established governance.
- Support audits, compliance reviews and internal assessments, coordinating responses and the timely remediation of identified actions.
- Maintain effective monitoring, documentation and control arrangements to support ongoing regulatory compliance and audit readiness.
- Review potential breaches and control issues with relevant Risk and Compliance stakeholders, ensuring appropriate action and escalation.
Frontline capability and support
- Provide clear and practical guidance to frontline teams on cross-border policies, processes and regulatory changes.
- Oversee training and communications for new joiners and existing colleagues, including refresher and regulatory training.
- Identify recurring frontline questions or process issues and use these insights to improve guidance, training and customer journeys.
- Facilitate effective communication between frontline teams, implementation owners, Risk, Compliance and other key stakeholders.
Strategic projects and business initiatives
- Provide cross-border expertise to strategic initiatives spanning wealth, propositions, digital, products, insurance and distribution.
- Ensure cross-border considerations are incorporated into initiative design, customer journeys, operating models, controls and implementation plans.
- Support the delivery of both new-to-bank and existing-client initiatives that improve engagement, activation and wealth penetration.
- Contribute to continuous improvement, innovation and the adoption of more efficient and effective ways of working.
Experience and capabilities
- Significant experience in cross-border banking, wealth management, financial services implementation, distribution or a related discipline.
- Strong understanding of cross-border regulatory, policy, risk and control requirements.
- Proven experience leading complex initiatives across multiple markets, functions and stakeholder groups.
- Ability to design and implement customer journeys, sales processes and operating models.
- Strong governance, programme management and decision-making skills.
- Experience managing audits, compliance reviews, remediation actions and risk issues.
- Commercially minded, with the ability to connect strategic priorities to measurable business and client outcomes.
- Excellent communication, influencing and stakeholder-management skills.
- Comfortable operating in a fast-paced, ambiguous and highly regulated environment.
- Demonstrated ability to work collaboratively across boundaries and deliver through others.
To be successful you will need:
- Lead your team to deliver cross-border initiatives effectively, with strong governance and operational readiness.
- Improve customer journeys and frontline execution across priority markets and corridors.
- Strengthen client engagement, activation and wealth penetration.
- Embed appropriate risk and control requirements into business and implementation activity.
- Maintain high standards of regulatory compliance and audit readiness.
- Build trusted relationships across business, control and regional teams.
- Deliver sustainable outcomes for clients, colleagues and the business.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Issued by HSBC Bank (Singapore) Limited
https://www.youtube.com/watch?v=NIa2CodFG6E