Purpose/Summary:
- Review and quality assure cargo survey reports to ensure that findings are complete, accurate and adequately supported by evidence.
- Ensure survey findings provide relevant information to support claims assessment, liability determination, recovery and loss-prevention activities.
- Identify gaps in survey investigations and engage with surveyors to obtain necessary clarification, documentation or additional evidence.
- Support effective survey management by ensuring survey activities are proportionate, cost-effective and focused on the information required to protect Maersk’s interests.
- Identify recovery opportunities and recurring cargo damage trends from survey findings and provide actionable recommendations to relevant stakeholders.
Key Responsibilities:
- Review cargo survey reports received from surveyors globally and ensure timely completion of reviews in accordance with agreed service levels.
- Critically assess survey findings, photographs and supporting documentation for completeness, consistency and quality.
- Assess whether survey reports adequately establish the nature, extent and probable cause of cargo damage.
- Identify missing information, evidence, documentation or inconsistencies and follow up with surveyors for clarification or supplementary reporting.
- Determine whether further investigation, testing, documentation, expert input or additional survey activity should be recommended.
- Review survey conclusions and ensure they are appropriately supported by the factual evidence available.
- Identify potential liability, contributory factors and recovery opportunities arising from survey findings and highlight these to the relevant claims teams.
- Ensure appropriate evidence is obtained and preserved to support claims, defence and recovery actions.
- Review survey recommendations relating to mitigation, repair, salvage, reconditioning or disposal of damaged cargo and highlight issues requiring further assessment.
- Assess whether survey activities undertaken or proposed are reasonable and proportionate to the nature and value of the matter.
- Challenge unnecessary or disproportionate survey activities and costs where appropriate.
- Provide clear observations and recommendations to claims handlers and other relevant stakeholders based on survey findings.
- Liaise effectively with surveyors and survey companies to clarify findings, obtain additional information and improve report quality.
- Identify recurring quality or performance issues with surveyors and escalate these to the Manager – Cargo Survey Management.
- Capture relevant survey information and contribute to analysis of recurring cargo damage causes, commodities, locations and operational trends.
- Provide feedback and insights to support loss-prevention initiatives and reduction of recurring cargo damage.
- Contribute to development and continuous improvement of survey standards, review guidelines, templates and processes.
- Maintain accurate and complete survey documentation and records.
Required Qualification:
- Bachelor's degree from recognized university, preferably in Maritime Studies, Nautical Science, Marine Engineering, Logistics, Insurance, Law or another relevant discipline.
Position Specifications:
- Minimum three to five years’ experience in cargo surveying, marine/cargo claims, shipping operations, marine insurance, container operations or a similar maritime role.
- Knowledge of logistics, marine transportation, and International Maritime Law / Conventions.
- Experience from a cargo survey company, P&I correspondent, marine insurer, shipping company or similar organization will be preferred.
- Good understanding of containerized cargo transportation, commodities, and common cargo damage mechanisms.
- Ability to critically analyse survey reports, photographs, reefer data logs, technical findings and supporting documentation.
- Good understanding of causation, evidence, liability and recovery considerations in cargo claims.
- Strong investigative mindset with the ability to identify gaps, inconsistencies and unsupported conclusions.
- Ability to challenge survey findings constructively and seek appropriate clarification or additional evidence.
- Good commercial judgement and ability to consider proportionality between claim exposure, survey requirements and associated costs.
- Excellent communication skills (English proficiency – verbal & written) and ability to communicate clearly and effectively with stakeholders from different backgrounds, functions and nationalities.
- Well organized and capable of maintaining an overview across a high volume of survey reports and simultaneous activities.
- Strong sense of urgency, ownership and result orientation with a strong commitment to continuous learning and improvement.
- Cultural adaptability and ability to engage effectively in various cultural environments.
- Proficiency in Microsoft Office and claims management systems.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.