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On-siteFull-timeMid levelGeneral Business
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You apply directly with the employer. We never charge applicants.
Navi Mumbai, India
Richmond, India
Hyderabad, India
Richmond, India
Pay not published. Too few similar jobs show pay for a fair estimate.
This position is critical to ensuring seamless global engineering support operations across multiple regions. The role will be responsible for driving the delivery of high-quality support services, maintaining operational excellence, and ensuring consistent service standards across geographically distributed teams.
Key responsibilities
identifying and implementing automation opportunities to reduce issue inflow, analysing recurring incidents, and driving permanent resolutions to improve system stability and operational efficiency.
Play a pivotal role in ensuring smooth and fault-free production support activities, including overseeing weekend production operations and providing timely escalation management when required.
Leading and coordinating severity incident calls, driving effective resolution during critical production issues, and ensuring clear communication with stakeholders and clients throughout the incident lifecycle.
Strong client-facing communication skills are essential to maintain confidence and provide regular status updates during high-priority incidents.
Support team growth and capability development by onboarding and mentoring new team members, accelerating their functional and operational knowledge, and ensuring they become productive contributors in a timely manner.
Foster knowledge sharing, process improvement, and continuous service enhancement across the global support organization.
Maintain production stability, improving operational efficiency through automation and permanent fixes, strengthening client engagement, and building a highly skilled and resilient global engineering support team.
Tech Skill set required: Oracle SQL/PLSQL/ Python code walkthrough.
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion