C
On-siteFull-timeMid level
Apply on Concentrix's site ↗
You apply directly with the employer. We never charge applicants.
You apply directly with the employer. We never charge applicants.
Perth, Australia
Pay not published. The listing's location is too vague to compare.
Job Title:
Supervisor, Quality & TrainingJob Description
We are seeking a dynamic and results-driven Supervisor, Quality & Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives.We are seeking a dynamic and results-driven Supervisor, Quality & Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives.
The ideal candidate will oversee quality frameworks, coach and develop teams, and design impactful training strategies aligned with operational goals and client expectations. By leveraging data insights, this role plays a key part in identifying performance gaps, improving CSAT outcomes, and strengthening operational consistency across all levels.
This position requires a strong leader with a passion for people development, attention to detail, and the ability to balance quality rigor with operational efficiency in a high-volume, policy-driven environment.
Candidate Profile:
Location:
JOR Irbid - Irbid Development Zone, Irbid, Jordan Building#5Language Requirements:
Time Type:
Full time2026-08-27