Store Director (Store Manager)- Greater Phoenix Area

ALL ABOUT TARGET 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.   

ALL ABOUT STORE LEADERSHIP 

You lead a team that has one purpose: to help all families discover the joy of everyday life.  

You develop leaders who care about their teams, who care about their guests and each other. You lead a team of experts, advocates, and consultants that are passionate about making sure guests get what they came for (plus a little more) every time they shop at their store. You take accountability in running a profitable growth business. 

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Store Director can provide you with the skills and experience of: 

• Managing a large team of hourly team members and leaders as well as leaders of leaders 

• Recruiting, selecting, talent management and talent planning across all departments of the store 

• Guest service fundamentals and experience building and leading a guest-first culture across the store 

• Retail business financials (e.g. payroll, profit and loss) and driving sales growth 

• Creating store-specific strategies and managing your team to deliver results 

• Retail business fundamentals for total store, including understanding sales trends, inventory management, guest shopping patterns and satisfaction, pricing and promotions strategies and specialty businesses; teach and train your leaders on the same business acumen 

• Setting and planning total store quarterly business priorities and managing a team to meet sales goals 

• Building partnerships with and leveraging key partners (e.g. Assets Protection, Food & Beverage, Human Resources) to support store performance and business growth 

• Making business decisions by assessing market competition, understanding guest insights and feedback  

As a Store Director, no two days are ever the same, but a typical day will most likely include the following responsibilities: 

Cultivate a guest-centric and engaged team 

• Consistently delivers guest experience commitments 

• Leads with confidence, care and purpose to drive a guest obsessed culture that relentlessly delivers the guest experience standard for Target’s brand promise. 

• Holds direct reports accountable to deliver exceptional guest experience through consistent operations, accountability, team development, training and recognition. 

• Celebrates wins, aligns team, and prioritizes actions that drive results and elevate the guest experience. 

• Actively engages with their community to represent our brand and build connections in the communities they serve 

• Lead a talent culture through taking an active role in the onboarding, development and growth of your leaders.  

• Drive accountability through clear expectations and consistent performance management. 

• In partnership with HR, create and deliver on sustainable and equitable talent strategies to fuel career progression and continued team growth. 

• Be approachable and available for your team, lead a culture where leaders and team members are able to share and issues are quickly resolved. 

• Recruit, hire and retain a passionate team for area specific knowledge and expertise. 

• Oversee the scheduling process to ensure schedules meet the needs of your business, while providing a consistent guest experience and aligning with team member availability and desired hours. 

• Own and implement leadership schedules that align to guest and business needs (including weekends, mornings, evenings, overnight and appropriate seasonal adjustments). 

• Demonstrate and promote inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. 

• Invest in and follow up on personal and team training to enhance skills and capabilities, follow up to consistently achieve timely completion of required training. 

• Drive a guest-obsessed culture balancing the in-store and digital guest to deliver on store sales goals and operational goals while ensuring your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (including the Target App, Target Circle Card, Target Circle, Drive Up, Order Pick Up and Circle 360 same day delivery). 

Own your store’s overall business to drive efficiency, safety and grow sales 

• Reviews store guest, financial, and team metrics to identify gaps and understand behaviors and takes action to improve 

• Build and execute plans to run an efficient operation to fund future growth. 

• Lead and create a culture of executing all best practices; understand where operational shortage can occur throughout the building, build routines and action plans to resolve opportunities, and establish clear goals and expectations to hold team accountable. 

• Leverage your reports (financial, operational, safety, food safety, team and guest) to understand the business and make decisions. 

• Lead a culture of financial accountability through following your sales trends, leadership headcount guideline, payroll management and hourly overtime guidance and teaching each team how to understand their role in driving sales growth and total store profitability. 

• Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests. 

• Build relationships that are important to the store’s community to address the most pressing local needs. 

• Leverage field partners’ expertise and guidance to help you solve problems, collaborate on store opportunities and wins to lead your team to continuous operational improvement and driving business objectives. 

• Set clear priorities for the team through balancing competing priorities and demands. 

• Own the safety culture and performance for the store through modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, validating investigations effectively drive sustainable solutions, and owning total store accountability to team and guest safety. 

• Validate an instore security culture by focusing on deterrence, response and resolution in order to improve physical security processes. 

• Validate that merchandise protection strategies across the total store are being executed according to best practices. 

• As a key carrier, follow all safe and secure training and processes. 

• Address all store emergency and compliance needs. 

• Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts 

• Always demonstrate a culture of ethical conduct, safety (including food safety) and compliance; Lead and hold the team accountable to work in the same way. 

WHAT WE ARE LOOKING FOR 

This may be the right job for you if: 

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.   

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times). 

The good news is that we have some amazing training that will help teach you everything you need to know to be a Store Director. But there are a few skills you should have from the get-go: 

• 4-year degree or equivalent experience 

• Strong interpersonal and communication skills 

• Team leadership and engagement 

• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis 

• Manage conflict and lead and hold others accountable 

• Relate well with and interact with all levels of the organization 

• Welcoming and helpful attitude 

• Manage workload and prioritize tasks independently 

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes 

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  

• Access all areas of the building to respond to guest or team member issues 

• Interpret instructions, reports and information 

• Accurately handle cash register operations as needed 

• Climb up and down ladders as needed  

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others 

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. 

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary) 

• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary