Staff Business Intelligence Analyst, Resilience

Waymo’s Product Data Science team works cross-functionally with Engineering, Product and Operations to help the company make the most informed decisions using data. Our team collaborates on high-impact projects across the company — from driving quality and operational efficiency to market analysis and rider satisfaction scores — we help to safely and efficiently scale the Waymo Driver. We are data-driven, curious, open-minded, and adapt quickly to new information.

In this hybrid role, you will report to the Product Data Science Lead, Supply Operations.

You will:

• Define, build, and maintain KPIs and metrics to measure operational safety and quality across our Operations Center
• Architect and scale data infrastructure to support automated reporting for Road Rule Events, improving operational transparency and safety insights
• Quantify our operational capacity to handle events, providing actionable data to scale team performance and optimize response protocols
• Analyze agent response precision to identify performance patterns, optimize workflows, and provide input for AI model training
• Partner cross-functionally to translate business challenges into robust data pipelines and reporting solutions that drive operational resilience

You have:

• 8+ years of experience in a related technical field (or equivalent practical experience), with a proven track record of architecting and scaling projects 
• Excellent communication and Stakeholder & Management skills: You can communicate clearly complex topic in an easy to understand way to stakeholders at all levels of the company
• Extensive experience with data modeling, warehousing and building ETL pipelines
• Action Oriented Analytical mindset - you not only build the report, you look at your data and make actionable recommendations from it 

We prefer:

• Experience in the Autonomous Vehicle industry or a strong background in engineering or physics
• Experience working with Operations