Sr. Software Engineer - CloudOps
ClubLabs is the digital acceleration team for the Automobile Club of Southern California (AAA). We build intuitive customer experiences across the organization's insurance, membership, financial, emergency roadside, and travel services - a team of engineers, designers, researchers, and product managers delivering maximum value to our members and business for a smarter future.
We are seeking an ambitious, empathic, and collaborative Senior Software Engineer (CloudOps) to make an impact for the millions of members that Auto Club Enterprises serves. CloudOps is an engineering enablement and support function: your mission is to make other engineering teams faster, safer, and more self-sufficient - and to continuously advance how that support is delivered, from manual effort toward automation and AI-driven self-service wherever it makes sense. The ideal candidate is a strong collaborator, a fast self-learner, and an excellent problem solver who can evaluate requirements and take complex, ambiguous problems and redefine, re-scope, and transform them into simple, secure solutions. This is a senior individual-contributor role with technical leadership expectations: you'll lead projects end to end, drive technical decisions, and move work forward across teams independently. Security is a first-class outcome in everything you build and operate. You bring real depth in cloud engineering fundamentals and use AI-assisted tooling to work faster and at greater scale, while retaining the judgment to review, validate, and stand behind every change. This role enhances the technical agility, security posture, and operational resilience of ClubLabs' new product lines.
5+ years of experience in one or more programming languages (Python, TypeScript/JavaScript, C#, Java, etc.).
5+ years of professional experience in the design, development, and operation of enterprise cloud solutions, including production infrastructure and CI/CD.
Strong security engineering background - secure-by-design practices, IAM and least-privilege, networking (VPC design, segmentation, firewalls/security groups, TLS), secrets and key management, data protection, and remediation of security findings in a cloud environment. Security is central to this role, not an add-on.
Computer Science fundamentals in object-oriented principles, algorithms, problem solving, and complexity analysis.
Practical experience with Cloud methodologies (IaaS, PaaS, SaaS), automation, orchestration, and industry-leading cloud vendor offerings.
Solid experience implementing and operating high performance, high availability, reliable, and secure systems.
Experience designing and developing solutions using AWS services such as: Lambda, API Gateway, S3, DynamoDB, RDS, KMS, Kinesis, Route 53, IAM, CodeBuild, CodePipeline, and other managed services.
Proficiency using AI-assisted engineering tools (e.g., Claude Code, Amazon Q, Copilot) to accelerate development, troubleshooting, and automation - with the depth to review AI-generated output critically and understand why a change is correct before shipping it.
Familiarity with GenAI/agent services (Amazon Bedrock, Strands, AgentCore, or comparable) and the fundamentals of securing model access (IAM, KMS) and managing cost and quotas - preferred.
Enable engineering teams - provide the platforms, tooling, guardrails, and support that let them ship faster and more safely, reducing their dependence on manual, ticket-driven help.
Advance the support model up the automation curve - progress manual, repetitive support toward automation and AI-driven self-service, so common requests resolve themselves with the right approvals and controls in place.
Use AI-assisted tooling to accelerate design, coding, and troubleshooting - applying engineering judgment and system knowledge to validate, correct, and improve what AI produces rather than accepting it as-is.
Set a strong bar for code quality, testing, and maintainability, and raise it through example and code review.
Build and operate CI/CD and testing as first-class engineering - automated pipelines, quality gates, and AI-assisted test generation and review - and raise the team's practices by example rather than by manual hand-holding.
Participate and provide feedback during planning meetings (i.e., pre-iteration, iteration, and retrospectives).
CloudOps is the foundation the feature and platform teams build on. You'll enable the teams delivering AI-enabled solutions, self-service portals, identity, sales and payment functions, and much in between - giving them the platforms, pipelines, and guardrails to ship safely and fast. Your work has an immediate impact on the ease of use for our members.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify