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The Senior Manager, GSS India- provides leadership and governance for ISOC and its expanding JAPAC support mandate, while strengthening regional incident readiness and business resilience. The role integrates security operations center governance, intelligence-led monitoring, Incident Management Team (IMT) preparedness, incident coordination, Business Continuity Planning (BCP), and continuous improvement into a coherent operating model.
This is a senior, critical leadership role with accountability for outcomes, readiness, governance, and cross-functional coordination. Day-to-day monitoring and control room execution remain with the ISOC operational leadership and analyst teams.
1. ISOC Leadership & Governance
• Provide end-to-end leadership and governance for ISOC performance, service delivery, operating procedures, service levels, escalation protocols, quality, and risk controls.
• Guide the evolution of ISOC as a scalable, intelligence-driven regional hub supporting India and JAPAC.
• Ensure effective 24x7 monitoring, triage, notification, escalation, incident documentation, and employee assistance support.
• Establish meaningful performance indicators, trend analysis, assurance reviews, and leadership reporting.
• Drive process standardization, technology enablement, automation, workforce capability, and continuous improvement in partnership with GSS Technology and Systems.
2. JAPAC Regional Support
• Lead the operational readiness and phased expansion of ISOC support for JAPAC, including service scope, coverage, handoffs, escalation pathways, and regional operating protocols.
• Work closely with the Regional Director, JAPAC, regional GSS leaders, and in-country stakeholders to align ISOC support with regional priorities and global GSS standards.
• Promote consistent regional situational awareness, risk monitoring, incident visibility, and timely escalation across
supported markets.
• Ensure ISOC regional support complements, and does not replace, local response ownership and country-specific
requirements.
3. Incident Management Team Readiness & Coordination
• Support the Regional GSS Lead in maintaining IMT readiness, governance, rosters, activation protocols, escalation criteria, and supporting documentation.
• Coordinate IMT preparedness activities, including periodic touchpoints, tabletop exercises, simulations, training, and lessons-learned reviews.
• Enable effective incident coordination through timely situational awareness, action tracking, Emergency Notification System support, meeting records, and stakeholder updates.
• Support After-Action Reviews and track corrective and preventive actions to closure.
• Maintain alignment among the regional IMT, local Emergency Response Teams (ERTs), the Corporate Crisis Management
Team (CMT), GSOC, and ISOC.
4. Business Continuity & Operational Resilience
• Coordinate GSS India Business Continuity Planning requirements in alignment with 1-Adobe Enterprise Resilience (1-AER), enterprise BCP processes, and applicable Site Recovery Plans.
• Partner with business and functional stakeholders on Business Impact Analyses (BIAs), continuity plans, recovery priorities, and testing or assurance activities.
• Connect BCP, incident management, emergency response, and site recovery arrangements to support a coordinated response and recovery model.
• Maintain current, controlled, and audit-ready documentation, with clear ownership and remediation tracking.
• Identify resilience gaps, dependencies, and improvement opportunities and provide transparent reporting to leadership.
5. Cross-Functional Partnership
• Work as an integrated partner with India Security Operations, Security Systems & Technology, and Environmental Health & Safety / Safety leadership to ensure coordinated delivery across people, places, and technology.
• Partner with Site Operations and Safety teams during incidents, exercises, recovery activities, and operational readiness reviews.
• Build effective relationships with regional GSS leaders, Employee Experience, Employee Communications, Legal, Corporate Risk, Adobe Technology Services, Global Site Operations, Travel, and other subject matter experts.
• Clarify roles, decision rights, handoffs, and escalation paths across partner functions to prevent duplication and strengthen accountability.
6. Governance, Reporting & Improvement
• Prepare concise executive briefings, dashboards, decision papers, and incident or resilience updates for India and regional leadership.
• Maintain SOPs, playbooks, control documentation, action trackers, and governance rhythms for the role portfolio.
• Use operational data, incident trends, exercise findings, and stakeholder feedback to prioritize improvements and
investment needs.
• Support budget planning, supplier governance, workforce planning, audit actions, and capability development relevant to ISOC and resilience.
• Internal: Director, India Safety & Security; India Security Operations Lead; Security Systems & Technology Lead;
Environmental Health & Safety / Safety Lead; ISOC operational leadership and analysts.
• Regional: Regional Director, JAPAC; country and regional GSS leaders; GSOC; relevant JAPAC stakeholders.
• Cross-functional: Global Site Operations, Employee Experience, Employee Communications, Legal, Corporate Risk, Adobe
Technology Services, Travel, Enterprise Resilience, and other IMT members.
• External: Service providers and suppliers supporting ISOC, risk monitoring, emergency notification, continuity, and
specialist response capabilities.
• Bachelor's degree or equivalent relevant professional experience; professional certifications in security, incident management, emergency management, or business continuity are preferred.
• Progressive experience in security operations, security operations center leadership, incident or crisis management, business continuity, resilience, or a related discipline.
• Demonstrated experience leading or governing a SOC, GSOC, ISOC, or comparable 24x7 operational environment.
• Experience coordinating cross-functional incident response, exercises, After-Action Reviews, and corrective action programs.
• Experience working across multiple countries, cultures, or time zones, preferably within JAPAC.
• Strong executive communication, stakeholder management, analytical, and governance capabilities.
• Credential such as CPP, CBCP, ISO 22301 Lead Implementer/Auditor, CEM, MBCI, ICS Certifications, will be an added
advantge
• Operational leadership and disciplined execution
• Incident command support and decision-making under pressure
• Business continuity and operational resilience
• Intelligence-led monitoring, risk assessment, and trend analysis
• Executive communication and stakeholder influence
• Cross-functional collaboration without reliance on direct authority
• Process improvement, technology enablement, and change leadership
• High standards of integrity, confidentiality, accountability, and duty of care
Measures of Success
• ISOC service reliability, escalation quality, response timeliness, and stakeholder confidence.
• Effective and sustainable expansion of ISOC support across JAPAC.
• IMT readiness demonstrated through current rosters, training, exercises, activation support, and action closure.
• Improved alignment among ISOC, India Security Operations, Systems & Technology, Safety, and regional GSS leadership.
• Current and tested continuity and recovery arrangements for in-scope GSS functions and sites.
• Clear, timely, decision-useful reporting on incidents, risk trends, readiness, and improvement priorities.
• Sustained closure of audit, exercise, incident, and resilience improvement actions.
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