Job Title
Sr. Deductions Specialist
Job Description
Sr. Deductions Specialist
Review and resolve high-volume deductions for large customer accounts, identifying discrepancies and coordinating solutions when needed. Build strong relationships with customers and cross-functional partners to support effective account management.
Your Role
- Manage deductions and short-paid invoices across a portfolio of large, high-volume customers, investigating discrepancies and driving timely resolution.
- Coordinate deduction activity related to returns, shortages, trade claims, and compliance issues, ensuring appropriate documentation and ownership.
- Partner with customers to identify process gaps and align ways of working to help reduce recurring deductions and improve efficiency.
- Collaborate with Logistics, Sales, Cash Application, Customer Collaboration Managers, and other cross-functional teams to resolve disputes and account issues.
- Develop strong knowledge of assigned customer accounts, identify recurring trends and root causes, and contribute to continuous improvements in accounts receivable processes.
You're the Right Fit If
- You have 2+ years of relevant experience, including managing deductions for large “Big Box Retail” customers or comparable experience.
- You are highly proficient in Microsoft Excel, including VLOOKUP and PivotTables, and are comfortable working with large volumes of account and transaction data.
- You have strong analytical and reconciliation skills, with the ability to investigate discrepancies and manage high-volume account activity accurately.
- You have a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, with basic accounting knowledge; experience with SAP or Oracle is preferred.
- You have advanced written and spoken English and are proactive, self-directed, and comfortable taking ownership of your work.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
This is an office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.