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At NielsenIQ, a Collector performs the collection process to ensure payment of invoices according to the policies and procedures in NielsenIQ. Collecting accounts receivable allowing its operation in terms of NielsenIQ cash flow
RESPONSIBILITIES
· Responsible for monitoring and maintaining assigned accounts- Customer calls, and any correspondence , customer reconciliations in order to follow-up collection in a fast paced goal oriented
· Define in conjunction with I2C Manager and Revenue Controller collection target according to the process
· Monitor and record customer account details for non-payments, delayed payments and other irregularities (disputes)
· Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in NielsenIQ
· Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal Nielsen process
· Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
· Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments
· Accountable for reducing delinquency for assigned accounts
· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
· Dispatch invoices to the client, could be by mail, mailing or portal sites
· Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial disputes resolutions and additional actions to accelerate the collection process
· Establish and maintain effective and cooperative working relationships with Revenue Associates to accelerate actions financial disputes resolution
· Support Cash Applications team on invoicing reconciliation, payments identifications
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion