Spa Front Desk Coordinator

About Us

Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We’re an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we’re the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $18.00 - $18.00 Hourly

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

This position requires a flexibility to work opening and closing shifts, including weekends and holidays. This role will cross train to cover Spa Attendant shifts to support our spa operation in both front and back of the house when required.

Greet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.

• Complete the check in process by inputting and retrieving information from a computer system, including type and length of treatment. Promote brand marketing programs. Make appropriate selection of treatments based on guest needs.

• Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Post charges to guest rooms and house accounts using the computer.

• Promptly answer the telephone using positive and clear communication. Retrieve messages and communicate the content to the guest. Retrieve mail from mailbox.

• Close guest accounts at time of check out and ensure satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert especially during emergency situations and heavy activity. Plan and implement detailed steps by using experienced judgment and discretion.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills      

• Experience with Spa software, Book4Time knowledge is preferred

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.

• Ability to access and accurately input information using a moderately complex computer system.

• Ability to observe and detect signs of emergency situations.

• Ability to establish and maintain effective working relationships with associates, customers, and patrons.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.