About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.
About the role:
This position is on the food and beverage team and provides an expertly served wine experience for guests during dinner service in the fine dining outlet; anticipating the guests’ needs as an expert on wine offerings and food pairing recommendations.
What you will do
- Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks and information about menu item preparation methods. Strong knowledge of French and American wines preferred
- Ability to advise the guest on wine selection and to supervise the day-to-day wine service.
- Responsible for weekly and monthly wine inventories of the Chemin a la Mer dining outlet.
- Assists servers with wine service and checks back with guests to assure their satisfaction.
- Keep in contact with wine storeroom and restaurant manager to ensure availability and correctness of products.
- Communicate with other team members for support and accuracy of table service delivery.
- Curate and maintain an exceptional wine list aligned with the restaurant’s concept and seasonal menus.
- Stay updated on global wine trends, emerging regions, and sustainable practices.
- Ensure proper storage, rotation, and inventory management of wines and premium beverages.
- Provide detailed, engaging descriptions of wines and beverages, including origin, varietal, tasting notes, and production methods.
- Recommend wine pairings to complement dishes and enhance the dining experience.
- Organize and lead wine tastings or pairing events for guests.
- Oversee wine service standards: correct glassware, serving temperature, and presentation.
- Support the service team during peak hours with wine service and guest interaction.
- Train F&B staff on wine and spirits knowledge, including: Wine regions and varietals, Food and wine pairing principles and Responsible alcohol service.
- Coordinate with suppliers for exclusive selections and promotional opportunities.
- Maintain professional and harmonious relationships with colleagues and supervisors.
What you bring
- High school education, college degree specializing in hospitality, Sommelier Certifications or equivalent experience;
- Strong food & beverage knowledge is required;
- Attention to detail and problem solving skills;
- Passion for service;
- Willing to work a flexible schedule and holidays;
- Sommelier experience in a fast-paced fine dining restaurant setting preferred. Vast knowledge of wines and food pairings are crucial.
- Must be a self-starter, possess a positive attitude and be comfortable working alongside a team of Food & Beverage professionals.
- This role has direct contact with guests and as such, good communication skills are a necessity.
- Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.
- Must be able to stand for 8 hours.
What we offer
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal