The role
Scale builds enterprise AI systems deployed into production. As a Solutions Architect, you lead technical execution for enterprise deals in your vertical from initial discovery through deal close, and remain involved post-sale to support account growth.
You own an assigned set of enterprise accounts. You conduct technical discovery, evaluate technical feasibility, build solution prototypes, and serve as the main technical point of contact for customer engineering and leadership teams.
You work alongside three primary partners: the Account Executive (commercial owner), the Project Manager (delivery owner), and the Tech Lead (engineering lead for implementation).
What you will own
Technical discovery and qualification. Lead technical discovery and complete the Technical Qualification Checklist, evaluating feasibility, data readiness, integration requirements, security/compliance, evaluation readiness, and stakeholder alignment. Provide clear go/no-go recommendations for prospective deals.
Evaluation and success criteria. Define performance metrics and evaluation criteria before proposal stage, including quality dimensions, baselines, evaluation datasets, and subject-matter expert access requirements.
Customer workshops. Lead executive technical workshops for target use cases. Prepare pre-read materials and build working prototypes or live demos to validate proposed technical architectures.
Statement of Work (SOW) input. Supply the technical input package for SOW creation (architectural approach, prototype findings, risks, dependencies, and assumptions) and review draft SOWs for technical accuracy.
Post-sale account engagement. Maintain long-term technical engagement with signed accounts, identify expansion opportunities for new use cases, and share delivery feedback with GTM teams.
Vertical technical assets. Develop reference architectures, demo environments, discovery templates, and evaluation frameworks for your assigned industry vertical.
What we are looking for
- Engineering background with customer-facing experience in solutions architecture, sales engineering, forward-deployed engineering, or technical consulting. Hands-on proficiency in Python or equivalent language.
- Experience managing technical discovery and evaluation for enterprise sales cycles, including security reviews and technical qualification.
- Practical knowledge of Generative AI and LLM architecture in production environments, including system design and reliability considerations.
- Ability to design evaluation methodologies and metrics for complex technical requirements.
- Effective communication skills across both technical staff and executive stakeholders.
- Clear technical communication and problem-solving skills when addressing unknown requirements.
- Ability to rapidly build proof-of-concept prototypes for customer requirements.
- Domain expertise in financial services, healthcare/life sciences, or consumer verticals.
Nice to have
- Experience with domain compliance requirements: model risk management and fair lending (FSI), HIPAA and clinical safety (HCLS), or high-volume quality measurement (Consumer).
- Background in forward-deployed engineering or shipping production ML systems.
- Experience creating large-scale evaluation datasets alongside domain experts.
- Experience building or scaling a solutions engineering practice or playbook.
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:
$212,000—$265,000 USD
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.