Solutions Architects / Engineers collaborate with internal teams to design and implement enterprise-level solutions for TransPerfect’s international portfolio of clients using the GlobalLink suite of products.
Ensure the deadlines of the implementation timeline are met
Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation
Execute and verify the configuration tasks in GlobalLink tools based on client requirements
Act as the primary technical point of contact and point of technical escalation for clients
Assist the support team with any client configuration issues
Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
Become the spokesperson of the team for one or more of our products if desired
Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators
Assist clients with the coordination of GlobalLink connectors upgrades
Create custom reports for clients in MySQL
Mentor new team members as needed
Prepare trainings and procedures to contribute to the continuous improvement of the team's work
Contribute to internal projects
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Minimum Bachelor’s degree or its equivalent
Excellent written and verbal English communication skills
Strong interpersonal skills
Effective time and project management skills
Excellent problem solving and analytical skills
Collaborative attitude
Good documentation skills
Bonus: Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools
Bonus: Knowledge of Veeva document management solutions
Bonus: Knowledge of CMS / PIM systems