Solutions Architect

Accountabilities:

• Develop commercially competitive solutions and negotiated supplier costs that support successful bids, improve margins, and strengthen overall commercial performance.

• Act as a key interface between Sales, Operations, customers, prospects, partners, and internal solution teams throughout the solution lifecycle.

• Lead and coordinate complex and major bids, managing the formal bid communication process and bringing together virtual bid teams to maximize opportunities for success.

• Provide timely responses and effective follow-up to multiple stakeholders, managing competing priorities in a fast-paced sales environment.

• Develop creative, value-added solutions that address customer requirements while achieving strong commercial and operational outcomes.

• Provide technical and product expertise during sales engagements, acting as a subject matter expert and translating customer requirements into viable solutions.

• Manage supplier relationships and negotiations to achieve competitive pricing, stronger service performance, improved working practices, and sustainable value.

• Support solution activities across bid management, customer account management, operational management, service management, supplier management, transition, and project delivery.

• Coordinate transition solutions involving IT outsourcing, desktop and hardware deployment, service transition, global audits, logistics, procurement, and stock management.

• Manage multiple solutions and projects simultaneously, including international engagements delivered across several countries and through multiple partners.

• Drive continuous improvement by aligning internal and supplier capabilities, identifying operational synergies, and developing effective ways of working.

• Influence stakeholders and suppliers without relying on formal authority, resolving conflicts and building mutually beneficial outcomes.

• Monitor external market developments, technology trends, and changes in the IT services landscape to inform solution design and supplier strategies.

• Delegate responsibilities effectively and maintain clear ownership across virtual and matrix-managed teams.

• Ensure solutions are aligned with customer expectations, operational capabilities, commercial objectives, and the technologies underpinning the service portfolio.

Requirements:

• Relevant bachelor's degree or equivalent professional qualification; MCIPS qualification is advantageous.

• Demonstrated experience in influencing, negotiation, and delivering solutions within matrix-managed environments.

• Proven experience in the IT field services industry, particularly hardware remedial services and related service delivery environments.

• Experience across several relevant disciplines, including bid management, customer account management, operational management, service management, supplier management, transition management, and project management.

• Previous experience working within complex, multicultural, international, and matrix-managed organizations.

• Strong supplier-management and relationship-building skills, with the ability to use strategic supplier relationships to improve cost control, service quality, operational practices, and performance.

• Strong results orientation, with a sense of urgency and the resilience to overcome obstacles and deliver against challenging objectives.

• Strategic and visionary thinking, with the ability to develop supplier-selection and management strategies and translate them into clear, actionable business objectives.

• Strong execution skills and a track record of driving continuous improvement across supplier and internal relationships.

• Excellent influencing and negotiation capabilities, including the ability to gain stakeholder support, manage conflict, and create mutually beneficial outcomes.

• Strong understanding of IT outsourcing, desktop and hardware deployment, service transition, logistics, procurement, stock management, and global audit activities.

• Experience managing multiple solutions or projects concurrently across different countries, customers, and delivery partners.

• Broad understanding of IT technologies, market trends, product developments, and the technology underpinning managed IT services.

• Strong analytical ability and a consultative approach to solution development and stakeholder engagement.

• Proven ability to build and manage relationships with customers, suppliers, partners, and internal stakeholders.

• Highly effective written and verbal communication skills, with the ability to adapt communication style to different audiences and organizational levels.

• Strong working knowledge of Microsoft Office Suite.

• Ability to delegate tasks, responsibilities, and decision-making authority effectively.

• Demonstrated ability to influence business processes without relying on hierarchical authority.

• Strong stakeholder-management skills and the ability to operate effectively in a complex matrix environment.

• Personable, collaborative, proactive, commercially aware, and comfortable operating under pressure.

• Willingness and ability to work UK office hours while based remotely in India.

Benefits:

• Fully remote position based in India.

• Full-time employment with a working schedule aligned to UK office hours.

• Opportunity to work on complex, international IT solutions and major commercial bids.

• Exposure to global customers, suppliers, partners, and multi-country service delivery environments.

• Opportunity to influence commercial strategy, supplier performance, solution design, and business outcomes.

• High level of stakeholder interaction across sales, operations, procurement, service management, and delivery teams.

• Opportunity to develop expertise across IT outsourcing, field services, procurement, transition management, and solution architecture.

• Collaborative, multicultural, and matrix-based working environment.

• Opportunity to contribute to continuous improvement and innovative approaches to managed IT services.

• Inclusive workplace committed to diversity, equal opportunity, and creating an environment where different perspectives and backgrounds are valued.

• Employment subject to applicable post-offer background verification requirements in accordance with local legislation.