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HybridFull-timeManager13001 - Engineering
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As a Software Engineering Manager for Integrations, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.
Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences
Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market
Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity
Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards
Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem
You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.
Define the technical vision and roadmap aligned with business goals and customer needs
Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
Ensure system reliability, availability, and performance through robust monitoring and alerting systems
Work with product, operations, and customer success teams to deliver holistic solutions
Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
Use customer feedback and analytics to guide product enhancements and iterative improvements
Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
Adhere to security best practices and regulatory requirements
Leverage emerging technologies and tools to maintain a competitive edge
Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
Manage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards
10+ years of experience in back-end or full-stack development
5+ years of experience managing a team of Engineers
Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
Professional experience in delivering software with a focus on security, scalability, availability, and performance
Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
Excellent communication skills to effectively collaborate across technical and non-technical teams
Demonstrated ability to balance short-term delivery goals with long-term technical investments
Comfortable working in a fast-paced, dynamic environment with evolving priorities
5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
Experience building or managing third-party API integrations, public-facing APIs consumed by external developers, partner ecosystems, or platform-as-a-product teams
Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
Background in leading teams that work with microservices, APIs, and distributed systems
Knowledge of advanced monitoring, observability, and incident response practices for production environments
Familiarity with DevOps principles, infrastructure as code, and containerization