Software Developer - Production Support - II (Remote, Remote, US)

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Overview

We are looking for a Senior Software Engineer to lead the design and execution of robust integration solutions within our BPaaS platform for healthcare payer clients. This role will drive system interface strategy and lead technical delivery across key client engagements using platforms like HealthEdge, Salesforce, and Edifecs.

Key Responsibilities

• Architect and implement scalable integration solutions for core payer workflows and data exchange.
• Lead the design and optimization of APIs, ETL pipelines, and EDI file exchanges.
• Partner with solution architects, engineering leads, and delivery teams to ensure project alignment.
• Mentor junior developers and support code reviews, documentation, and knowledge sharing.
• Monitor and resolve complex integration issues in production environments.
• Ensure all solutions meet healthcare compliance standards including HIPAA and HITRUST.

Required Skills & Experience

• Bachelor’s or master’s degree in computer science, Engineering, or a related discipline.
• 8–10 years of professional experience in software development and systems integration.
• Expertise in at least two of the following platforms: HealthEdge, Salesforce, Edifecs.
• Strong proficiency in Java, and advanced experience in either C# or C++.
• Deep understanding of payer data formats, interoperability standards (EDI, HL7, FHIR), and payer platform workflows.
• Proven experience in delivering large-scale integration solutions in healthcare environments.

Preferred Qualifications

• Experience with cloud-native tools (AWS Lambda, Step Functions, Azure Integration Services).
• Proficiency in DevOps practices and tools (CI/CD, Docker, Terraform).
• Agile development experience, with technical team leadership or project ownership.

Firstsource maintains a Drug-Free Workplace. The company participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.