Siebel Techno Functional Consultant

Accountabilities

• Provide L1.5 to L2 operational and functional support for Oracle Siebel applications across Order Management, Payments, and related business domains.

• Analyze, troubleshoot, and resolve complex application and operational incidents within established service-level agreements.

• Monitor and troubleshoot scheduled Siebel jobs and batch processes, ensuring successful and efficient execution across different frequencies.

• Investigate and resolve SIQ, PET, and Web Order incidents affecting customer orders, account information, product availability, and related customer-facing processes.

• Analyze JSON payloads and data integrations to identify the root causes of incidents and determine appropriate resolutions.

• Apply knowledge of business processes across Order Management, Payments, Fulfillment, and Customer Service when diagnosing application issues.

• Support Siebel operational processes and help maintain stable, reliable application performance.

• Manage CCPA fulfillment requests end-to-end, including Do Not Call, Do Not Market, and other customer privacy-related actions.

• Ensure privacy requests are processed accurately and within required SLA and legal timeframes.

• Collaborate with technical and functional stakeholders to investigate issues, communicate findings, and implement effective solutions.

• Contribute to operational improvements and maintain a high standard of service across enterprise applications.

Requirements:

• 10+ years of relevant professional experience in Siebel, application support, techno-functional consulting, or a closely related field.

• Bachelor’s degree or equivalent qualification.

• Strong understanding of Oracle Siebel architecture, core functionality, business processes, and operational support.

• Demonstrated experience troubleshooting complex Siebel application and operational issues in production environments.

• Strong analytical and problem-solving skills, with the ability to investigate incidents methodically and identify root causes.

• Experience supporting customer data management and privacy-related processes is highly desirable, particularly CCPA fulfillment.

• Practical experience with Fusion applications, JSON payloads, and data integrations.

• Ability to analyze integration payloads and use business process knowledge to troubleshoot SIQ, PET, and Web Order incidents.

• Experience working with Linux operating systems and performing related operational support activities.

• Strong understanding of incident management, SLAs, production support, and troubleshooting methodologies.

• Ability to work across multiple business domains and quickly understand complex processes and application dependencies.

• Strong communication and collaboration skills, with the ability to work effectively with technical and business stakeholders.

• Ability to prioritize competing incidents and requests while maintaining accuracy and meeting strict deadlines.

• Comfortable working independently in a fast-paced enterprise application support environment.

Benefits:

• Full-time employee position based in India.

• Remote working opportunity.

• Opportunity to work on enterprise-scale Oracle Siebel and cloud ERP technologies.

• Exposure to critical customer-facing applications across Order Management, Payments, Fulfillment, and Customer Service.

• Opportunity to work with modern integration technologies, including Fusion applications, JSON, and data integrations.

• Experience with customer data privacy and CCPA fulfillment processes.

• Collaboration with a large, growing enterprise applications practice spanning the US, Colombia, and India.

• Opportunity to develop expertise across both on-premises and cloud-based Oracle technologies.

• High-impact role focused on application reliability, incident resolution, and continuous service improvement.