ServiceNow IRM and VR Business Process Consultant
Remote · United States
Source: Himalayas. This job was published on Himalayas; you apply there.
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Estimated pay
Estimate$105K–$194K/yr
Estimate — the employer hasn't published pay.
Based on 173 similar mid-level Consulting & Strategy jobs in United States that show pay. The range is the middle half of their posted pay (25th to 75th percentile), not an offer — ask the employer for the real range.
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At a glance
- Experience asked
- 2+ years
- Education
- Master's
- Benefits mentioned
- Retirement planGenerous paid leaveLife insurance
Skills mentioned
About the role
Key Responsibilities
Engage stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria.
Conduct workshops, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.
Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities.
Support data model, integration, and UI/UX design discussions, and participate in Agile or hybrid delivery activities such as sprint planning, backlog grooming, and user acceptance testing cycles.
Ensure delivered solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues as needed.
Serve as the liaison between business units, IT, and the ServiceNow delivery team, providing project updates, status reports, and training sessions as needed.
Required Qualifications
Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations.
Demonstrated experience in facilitating requirements gathering via workshops and system/content review, designing processees, and creating user story in an Agile environment.
Familiarity with ServiceNow data structures, tables, and workflows
Strong analytical and problem-solving skills with attention to detail.
Excellent communication, facilitation, and stakeholder management skills.
Understanding of integration points with other enterprise systems (e.g., Tenable, Crowdstrike).
Required Certifications
- ServiceNow Certified Implementation Specialist – Integrated Risk Management (IRM)
- ServiceNow Certified Implementation Specialist - Vulnerability Response (VR)
- ServiceNow Certified Systems Administrator (CSA)
Preferred Qualifications
- Additional ServiceNow certifications in areas such as ITOM or ITSM
Location
- Remote
Originally posted on Himalayas